Classic Collision 4110 West 11th Avenue, Eugene, OR 97402

"I made an appointment two weeks in advance to have my windshield replaced. On the day of the appointment I arranged to have it towed in but classic collision said they couldn't take it because they were at capacity. Why didn't they notify me sooner? Worst customer service ever and the receptionist is rude on the phone to boot. I called another place and they were able to order the replacement windshield and replace it the next day!"

"I went in and talked to Julian about what they can do for me and he was very helpful. I have not had any work done through them but they're very personable and wanted to give them that credit where it's due."

"Terrible service! My vehicle has been there for more than a month, I was told by Nancy (the receptionist) that one part was shipped and got damaged, and then, the part supplier had to ship it over again, then, the part was damaged again! Then, I was told by their messaging system saying the vehicle is ready to be picked up on 2/6, today is 2/7, I called, now Nancy is saying there are other parts that will not arrive until the end of next week! It is just ridiculous! Insurance only paid the rental car for up to a month which was expired on January 19, 2024.....In short, my vehicle is in Classic Collision since December 19, 2023! It is hard to believe them any more after repeatedly being promised but nothing happened."

"Amazing service and professionalism… they repaired my other half’s car after it was damaged by another driver. Beautiful workmanship… and guaranteed for as long as you own the car! Definitely recommend!!"

"I called today just to see if they were back logged, so that if I get insurance claim through them would go in a timely manner. Well whoever answered the phone was a complete jerk. She talked down to me. And I was never asked any probing questions. And I have a easy 20k repair and if I get treated fair I refer people. Now they will never see a dime from me or get referrals. The office girl needs a lesson in customer service. People who have had a car wreck are having a bad time and to be talked down to and disrespectful. Nothing about that is ok. If I was your boss, I would have suspended on the spot with how I was treated."