Coos Bay Toyota

"Always a pleasure. My son bought his 2nd Corolla in 8 months, they know how to make an excellent sale and my son got the car he wanted plus a few extras. Thank you Mindy Hoffman"

"Went here mid-Dec 2023 with a spec built on the Toyota website. Salesperson Brian said he would request the spec and it would arrive in 4-6 weeks. I kicked the tires on a similar spec and did a test drive. We negotiated a price and he said he'd put my name on it as "reserved", that they would call me once it arrived so I could get first crack at it, and that they'd not sell it until I had a chance to take a look. I thought it was weird that he didn't want a deposit, but he said they sell extremely fast and they didn't require deposits on these because they were guaranteed to sell no matter what. He took my contact information and even showed me on the screen where it had my name on the car they were allocated. Week 4 came, so I called. Brian said he didn't have anything yet and getting any information was like pulling teeth. I called again at the 6 week mark. Brian said the inventory was delayed but once again, gave almost no information. I asked when should I call back and suggested a week or two, he said sure. He sounded completely disinterested and I almost felt like he didn't even remember who I was at this point. Yesterday (8 week mark) I call again and ask if the spec had arrived. Brian told me that they had gotten their inventory in, and that my black Rav 4 Hybrid was on the lot and ready. I asked if I could come down the following afternoon to look at it. He said sure. When I asked if he had the specific car I had requested he kinda hesitated and said, "Um, yeah!" Weird, but okay. I showed up today and Brian was with a different client. Someone else ran me around the lot looking for the car I had factory-requested and reserved. They checked their inventory, and the spec wasn't there. They started trying to sell me on a different color, a different trim level, different options, a standard instead of a hybrid... no, no, NO. I explained wasn't there to shop, I was there to look at the spec I already pre-arranged. This new guy gets the manager. The manager proceeds to tell me they probably sold my spec already. WHAT?! I explained the situation; he said they didn't even have my phone number on file. The manager was unbelievably condescending. He told me these cars sell very fast. I said I get that, but I was assured multiple times you were getting THIS spec and that you had MY name on it. Then he turns around and tells me "we're not going to order a $40k car without paperwork." Excuse me? In the same breath that you're telling me the car sold so fast it didn't even sit on the lot for 12 full hours?? Give me a break. Can't believe I just had 8 weeks of my time wasted by these people, but the cherry on top was the manager acting like it was my fault for believing what his own salesperson said. I'd rather drive all the way to Eugene than be treated so shabbily by someone I'm trying to give thousands of dollars to."

"This place is hands down AMAZING !!!!From Hanna my number one sales rep, to Cyndi In Finance, from Jeff in rentals to my star employee Laurie in service who met my every need when my alternator and battery went out on an “As is no warranty “ purchase shortly after I purchased my 2009 Jeep compass, this dealership honored the repair entirely on what I feel is their down right business integrity. It is so so so appreciated and I respect this so much I will always return to Coos bay Toyota till the day I die!!! Guess what? You have no idea how many times I have verbally shared this story. PS, and I have a big mouth. lol. EXCELLENT EXPERIENCE!!! Thanks again. This is what shining is all about!"

"Best experience to date buying a new vehicle, no pressure at all, no sales tactics, no haggling. Honest up front and hard working to get you the best deal they can. I could not be happier!"

"I originally reached out to Coos Bay Toyota months before I purchased as they had the best availability and prices I was looking for as an out of state buyer. My experience with Andrea, Bill, Nick and Amanda were prompt, informational and kind. My salesman Nick went above and beyond and drove 2+ hours to Eugene to pick me up and drove me 2+ hours back to Coos Bay to complete the purchase of my vehicle. I work with sales people all the time and really appreciate the general embodiment of balancing doing what’s right for business (splitting 5,000 dealer markup to 2,500 due to new owners decision) and really listening to what I was looking for and making a long trip from Alaska, a bit more human and brighter. If I had to buy another vehicle, I’d buy it from them. No schenanigins, just a small town dealership trying to do what’s right in a really tough economy. Good luck on your new hometown Nick!"