Alamo Rent A Car 28801 Douglas Drive, Eugene, OR 97402

"Billing issues resolved after talking to district manager. Due to severe weather in Eugene the airport was closed so I called them to let them know I need to extend the rental car for couple days so they repriced my rental fee for a full duration of my rental which was for 7 days total including 2 additional days and charged me additional $300. I’ll never rent from them again.basically, they charged me twice because my initial reservation was through 3rd party and to reprice based on their rate from the day one that was the agents excuse .on the phone."

"We rented in Eugene and got stranded in the ice storm this week, flights cancelled everything. We called 5 times everyday and no one will call us back. They won’t help us with chains or anything or bring someone out without charging us hundreds of dollars now. Now they go from $30/day to $200/day and refuse to help us. Hands down the worst experience and customer service we’ve ever experienced. Do not use this company at all. We are tourists here and they didn’t even warn us about the ice or give us a 4wd, gave us a tiny 2wd and now we are paying for it. Run far away."

"Alamo is the way to go! Everything went well from start to finish with my car rental. I will continue to rent my cars from this company."

"I received excellent customer service at the Eugene airport. I was asked which type of car that I wanted (3 options). When I said the Camaro was tempting but that I would be driving my 95 year old mother around, the Alamo associate (sorry, I don’t remember her name) asked if I would like a minivan. That turned out to be ideal for my trip."

"Alamo was able to provide me with a quality rental vehicle at a reasonable price. I made the reservation through Costco travel then added an additional driver using the Alamo website. Due to unexpected issues I arrived at my destination a few days early and picked up another vehicle. All was good until I went to pay for the Alamo vehicle on the day the reservation began. My reservation was easily accessible. I requested to pay for the vehicle and have it waiting for my additional driver upon their flight arrival so I could return to business. I was told I would have to pay an additional $15.00 per day for the additional driver and be there when the vehicle was picked up to verify the person picking the vehicle up was indeed the person who was shown in the reservation as the additional driver. All of their personal information was already in the reservation, including their drivers license number which was required to complete the reservation. I was then faced with a dilemma: Pick up the new vehicle and leave my second vehicle in airport parking until the 2nd driver's flight arrived or return to the airport several hours later to confirm the additional driver was indeed the person picking up the vehicle. If I left the other vehicle in the parking lot I would be faced with hiding the key somewhere and hope that the additional driver would be able to locate the key where I was hiding it. Same thing with the vehicle I was picking up from Alamo. Ultimately I made a decision to pick up the Alamo vehicle and return 4 hours later to provide it to my additional driver and then pick up my other rental from the short term parking lot. An unreasonable practice with an additional driver added prior to the reservation beginning. Otherwise this was a good experience with the rental but......"