Abby's Legendary Pizza

"I am a truck driver and whenever I come through Oregon I always order Abby's the food is great. But this time I got it from this store and it was horrible the pizza was just nasty the salad it didn't even have no bacon bits in it the spinach salad and it was just a bit of spinach that I search through just to get any toppings. Just horrible. But I won't stop ordering Abby's. Klamath falls and Redmond awesome, but I don't think I'll ever order from the store again."

"Edit: changed from 1 star to 5 star. After this review I recieved a reply telling me to contact Abby's by email so that it can be made right. After doing so the general manager Kim gave me a call and offered make me another pizza for free. I took her up on it and the pizza I got was great. This time I got a pepperoni with extra cheese, because the biggest problem with the pizza I got a few weeks ago was seemingly made for someone lactose-intolerant. I attached the image of the pizza I got today, and you might notice it is a very handsome pizza. So thank you Kim, and the staff that made the pizza (Tammy and Kayla I think) for making it right. I did not want to write this review because Abby's Pizza is my favorite pizza chain and I have been a regular for years. Not to this particular location but I have been a regular at the location in Dallas and I have visited several other locations. So I got a large thin crust pepperoni, and everything about it was bad. There was nothing redeemable about this pizza. I tried so hard to enjoy it but I just could not eat more than 3 slices. For me that is not a lot, I usually chow down 7 or 8 and finish the leftovers the next day. Abby's has been almost perfect, I have eaten a lot of abby's pizza over the years and I have only had 3 bad pizzas. The first bad pizza I got from Dallas, I was too busy to take it back and deal with it so I just took the loss. (I would still rate this place 5 stars and it has been my goto pizza place for like 15 years) My second bad pizza came from this location. In that order I got a small deep dish pepperoni, and a free mini pepperoni pizza for my birthday. The deep dish was great, but the mini was not. Complaining about a bad free mini pizza seemed ridicoulous so of course I did not bother. I understand stuff happens, so expecting any restaurant to be perfect all the time is unreasonable. However I do expect them to make it right whenever something goes wrong but unfortunately they did not. This was my third bad pizza from abby's, I tried to tell them it was a bad pizza but was just told by the manager Jacob "nothing we can do." This response managed to disappoint me more than the pizza."

"Update: The store manager, Kim, reached out to me after this review offering a refund. I declined this, after all we’d eaten the pizza, but I appreciated her response. First the positives! I have ordered pizza 3 times in the past 5 months, the first order I picked up and the 2nd two orders were for delivery. The order I picked up was hot and ready on time. The pizzas I had delivered arrived within the time frame I was told to expect it and while it wasn’t hot it was warm enough. I realize that at “rush hour” it will take a bit of time to deliver in the North Albany area. The crust was well cooked and not doughy and the toppings generous. Both delivery drivers were pleasant and friendly. The con and why I won’t be ordering again. My family likes fresh tomatoes on their pizza and all 3 times I ordered 1/2 of the pizza to be a Poor Boy with fresh tomatoes. Order #1: got home, no tomatoes, I accepted partial fault at not double checking before I left. I called, spoke to Jacob, the manager, and was told I could return for them, due to the time to drive back and home I declined. I suggested that maybe a way could be set up to remind the staff to include them on pick up. Order #2: arrived, no tomatoes. The driver offered to return with them but I declined stating by the time they did that the pizza would be cold. I also called the manager and discussed this and my frustration at this was the second time. I was offered a refund and asked to give them another try, which I accepted. Order #3 was tonight, when I placed the order (with Jacob) I asked that they please include the tomatoes to which he laughed. I told him the back story of why I said that. Yep, you got it, NO tomatoes! Jacob said he’d send the driver back with them, no thanks. I get mistakes happen but 3 out of 3 tries? So, while we like the pizza we will take our business elsewhere and give them a try."

"One of the best pizzas we’ve ever had! We’ll come back and we strongly recommend to try! Ample parking, clean inside and helpful staff. It misses the open fire pit that we enjoy, but it’s still great."

"I ordered delivery from Abby’s Legendary Pizza while staying at the Comfort Suites on Opal Court NE while in Albany on extended business. My family and I passed several of them during our summer road trip through Northern California and we wondered what they were like. Well the service was great: super-easy to order on their website and delivery was right on time and the pizza was hot and fresh. I ordered the thin crust and all I can say is it’s fantastic! Fresh tasty cheese and toppings and the sauce has a great flavor too. The dipping sauce is a nice way to add a little extra flavor as well. I definitely recommend trying this shop."