Firestone Complete Auto Care 310 Valley River Center, Eugene, OR 97401

"Literally don't come here- it's soooo predatory and such an awful customer experience. Made an appointment for 10 AM to get two tire changed, THATS IT, had to sit for 3 HOURS to get it done because they were 'backed up?' After I got my car back from them, it immediately was making a TERRIBLE noise that it was 150% was not making before I bought it to them. I looked over my receipt they handed me and the person that filled out my papers wrote the incorrect license plate number all over, there were blatant misspellings, etc. Sure seemed like whomever filled it out was under the influence or doesn't need to be working on peoples cars if they can't even manage to write something as easy as a license plate number down correctly, which is why the manager and the secretary lady had trouble finding my car in their system, of course it didn't match the vin, as YOUR WORKER wrote it down wrong over and over. The 'manager' was horrible to almost every person that walked in while I was there. Told people out right to their face that he was refusing to answer the phones because myself and clearly a few others that morning had also tried to call. They went under my hood for no reason and messed my car up, then upon bringing it back, the manager tells me that my car was always making a noise, gaslighting me. Do NOT come here. I am awaiting a call back from corporate on Monday. In the mean time, do not bring your vehicle here."

"This a great crew right now! We’ve always had positive experiences at this valley river Firestone, but the last few times have been above and beyond. I just had them do some work on my truck and couldn’t be any happier with the results. They communicated every step of the way and explained things in a way I could understand. My truck feels great and I feel great."

"Scammers just out for your money. When I got my tires replaced they told me that THEY broke my lug nuts and made me pay $160 for new ones. Then, they told me what I needed to fix on my car and quoted me $2500! I went to my mechanic that has worked on ALL of the cars my family has had and he replaced exactly what Firestone told me for $1200. And no, that’s not a friends and family discount. Then 2 months later, I took my car back to Firestone for an oil change, tire rotation, and wheel alignment, because they told me they couldn’t do a wheel alignment because of what was wrong with my car. I told them that I had my car fixed since I last saw them and they told me it wouldn’t be a problem. I get a call after an hour of them having my car, for them to tell me that they can’t get my lug nuts, THAT THEY PUT ON, off and they will have to cut them off and charge $200 this time for new ones. Then they try to tell me that my mechanic did not fix my car and actually made it worse, so they can’t do my wheel alignment. This mechanic has done amazing work on every car I’ve had and I’ve never had one problem with anything he’s done. Firestone is simply out for money. And the sales associate I spoke with was extremely rude and petty, I could tell it’s because I didn’t have them fix my car and now they’re looking for a quick buck. AVOID AT ALL COSTS!"

"The team here is amazing! I'm stressed and just needing a tire repaired so I can make it back to Douglas County. It is after 6 PM. on Saturday, there is only one tech on duty with other cars ahead of me. The team was willing to make sure my tire got fixed even though they had to work late. Thank you so very very much."

"I recently had a highly disappointing experience at Firestone Complete Auto Care in Eugene, Oregon. After booking an appointment online and receiving a confirmation number, I arrived at the store only to be told that I didn't have an appointment. Despite showing them the appointment confirmation on my phone, the staff informed me that they do not honor online appointments and refused to perform my oil change. I had even planned to inquire about purchasing new tires, but unfortunately, my visit didn't progress that far. What frustrated me the most was the lack of apology for their mistake in not honoring my appointment. Instead, they nonchalantly tried to reschedule me for two weeks later. Considering the inconvenience of driving all the way from Roseburg, this experience has left me with a negative impression of Firestone Complete Auto Care in Eugene. It's disheartening to realize that appointments apparently hold no value at this location. I would not recommend this establishment to anyone seeking reliable and timely service for their automotive needs."