BMW Portland Service Center 2001 Southwest Jefferson Street, Portland, OR 97201

"I am a former BMW tech, and I went with my friend at her request to pick up her car after a major repair job to listen to what the service advisor had to say. I was very unimpressed with this guy, he clearly seemed to want to talk to her and not me, someone who has knowledge of the repair process. My opinion is he was playing off her ignorance to make more sales. I asked very detailed questions about why certain repairs were charged to her, and not as part of the extended warranty repairs and he just gave us the runaround. Even the shop notes from the technician are basic and don't mention the necessity of the repairs. I asked if he could put that in the notes so we could attempt to reclaim those funds, and he was dismissive and said he already sent it off so he doesn't want to change it. This lack of detail will make it harder to actually claim the required repairs from the warranty company. Eventually he just ended the conversation by saying he has more customers to attend to without actually doing anything to fix the issues. I would not trust these people with my own vehicle after listening to him. 2 stars because the vehicle was fixed correctly."

"Consistently poor customer service. I came in today with an appointment and waited half an hour for a service rep to speak to me. One employee (older man with a white beard) looked me in the eye and ignored me when I said "Excuse me can someone check me in please". If this is the way you treat your customers, you don't deserve to have any."

"Slimy. This is the stereotypical 'money grubbing service department at a dealership'. I've never been upsold so hard on unnecessary services before they even looked at my car. Tried to ask the service rep questions and he just kept parroting the same sales pitch. Appointments are hard to get and meaningless, they'll just tell you to leave your car regardless. Avoid if possible."