Sears Appliance Repair

"The repairman (Israel) was knowledgeable and professional. He was committed to repairing our dryer. He was a lifesaver and went above and beyond to get our job done. Thanks, Israel!"

"The wait was outrageous. No one should ever be without a refrigerator for 2 months. You guy need to schedule appointments much sooner than a month out. Even though parts were needed they were in within a week, but still had to wait another month. And when the day finally came to repair my fridge we received an automated message saying that there was a stomach reported in my area. That was a big ole lie, and was rescheduled 2 days later. Other than that everything was fine."

"This saga started in August with parts ordered and then delivered here. Appointments are made after the delivery which add another week or two. Another part is deemed necessary to replace and that part is ordered adding another few weeks for delivery then the next couple of weeks to see the repair person show up at the house. This last repair person, Roberto, wanted to replace a part already replaced. This part is above the tub. How can the water be leaking all over the attached garage floor from above the tub? This was the last straw! The new piece to be ordered was not being delivered until January 11 and this date was December 30! Then there would be the next appointment to replace the new part again whenever that can be made. At this point the water was making such a mess and there was not enough water to actually wash the clothes that our children were doing our laundry. Additionally, I had back surgery on November 15 where the incision became infected and a second surgery on December 6 when towels and face cloths must be bleached and used only once to make sure the incision was cleaned properly. There was a Picc line where a very strong antibiotic was pushed 3 times a day into me making me feel ill from the medication. These towels had to be washed every other day. The insurance policy was paid in 2023. I want this to be refunded. I would have allowed the insurance to cover a new washer but we got a new one on our own because we could not wait another day. This used to be a great insurance to have through Sears but now the service is terrible! Please contact me to start whatever is necessary to get the refund to us. Thank you, M Taylor"

"Bruce was professional and knowledgeable. He took his time and was able to fix our ice maker unlike other service men before him."

"This technician was the best ever. He was thorough and methodical and fixed my dishwasher on his first visit. A previous technician had ordered a new pump that took 2 1/2 weeks to obtain, then was ‘unable to work on this brand of dishwasher’. The current technician spent about 35 minutes diagnosing and fixing the problem, with no new pump needed. 2 days before Thanksgiving. I am so grateful for him."