Premier Nissan Service

"Three hours for an oil change... no explanation. No reasoning. Not even busy. Asked for a status after two hours and the rude receptionist told me I'd need to find the woman I gave the keys to and ask her. But the other employees love to clown around and joke with each other all afternoon while customers are waiting in plain sight. A joke"

"Kept calling my mom for months about getting her car brought in for an oil change as she is currently dealing with cancer treatment. Her car has moved, and its an oil change.... doesn't health issues mean leave them alone until they can I don't know DRIVE. Rude."

"They have a service dept? AAA towed my car there after it broke down. I got a phone call that evening at close to say they received it and would check it out. Then the next day, nothing. I called three times and left messages with no answer or call back."

"Had an appointment set in advance. I showed up for my appointment. I was told they “were too busy to meet my appointment, I could leave my vehicle and maybe have it completed before the end of the work day.” I received no notification call, or offered another scheduling date. I understand you’re busy, but have take a breath and remember everything is going to be okay. Approach your customers cause you did not with me. Have empathy for the situation you put your customers in, and apologize. We were met with rudeness and frustration."

"I purchased a new car battery, which is working perfectly. The employees were very professional and helpful. The employees were obviously very busy with lots of customers, but it didn't take long for them to install my new wonderful car battery. They also washed the outside part of my car, which was absolutely beautiful."