Ray Brandt INFINITI of Metairie Service 3700 North Causeway Boulevard, Metairie, LA 70002

"Informative, when having mechanical work done.keeps us updated on progress. We are well received at dealership. Very happy with offered professionalism."

"You guys were prompt in addressing the noise (after an oil and engine filter change) and now my car is purring like a kitten again. Thanks guys! To all of the staff (including the vehicle detailing guys) I say thanks bunches and I’ll be seeing you all for my next oil change."

"Pros: Clean location. Appreciate the free coffee, water and WiFi. My service tech was really friendly. Cons: 3% service charge when using a credit card. With the added expense on top of high prices, you may be better off finding another service shop. I know I plan to shop around."

"Very good experience!. I love Tina, who was very helpful, knowledgeable and personable. The appointment was easy to make and I was taken in right away. The waiting area was comfortable with coffee and drinks available. The service manager, Ryan, is always there to assist with any issues that may arise. He is the epitome of work ethic traits. His attitude, character and communication along with respect and teamwork is the perfect model that Ray Brandt Infiniti strives to ensure."

"My vehicle was brought in for A/C repair. I was told it would be a “few days” to diagnose. After TEN days I went over there in person and was told that there WASN’T a problem with my A/C but they wanted to run more tests. After ANOTHER ten days they claimed they still couldn’t find a problem and I was to come get the car. About two hours later I got a call saying that they DID find an issue but would have to order a part. A few days later they called to say the $500 part didn’t fix the problem and that I needed a $3,200 part. I was now without a car for three weeks so asked for a loaner (which they gave me). Five days later they called to say my car was ready. I drove over there to find that my car had been trashed. The interior was horrible; dirt all over the front passenger seat, my console was scratched up, and my tire rim had a gauge out of it. I had my car detailed the day before I brought it in so it was pristine when They received it. Your manager came out and told me that my dogs caused all that damage. My dogs do not get in my front seat (there is a guard that separates them) so that could not have happened. Then they told me that the damage on the passenger seat was due to wear and tear. My car was used to commute the causeway with only one person in the car and that was me. If there was any wear and tear on the seat, it would be on the driver side and there was no damage there at all. The manager also said that the gouge in my wheel was there when I delivered the car and he showed me a picture that supposedly was taken when I dropped off the car showing the damage. However, the damage in the picture I took was in the 11 o’clock position and the picture he showed me was also in the 11 o’clock position. What are the odds of the wheel being in the exact same position when I dropped it off as to when I picked it up. your service people tried to gaslight me and would not take responsibility for the damage they caused to my car. I am done with your establishment"