Capital One Bank

"Polite, speedy service here. I was in and out in 5 minutes. If you notice, the complaints at this location tend to come from the privileged types."

"This place is worse than the DMV. I don't understand why anybody would voluntarily bank at Capital One."

"If I could give Capitol One on Canal St. a moon (zero get it?) not a star. I would today. There were 4 ATMs and only one machine gave money. People were patient but today was the worse. One lady was standing in the line because there is no outside ATM for after hour service. On top of that, this is parade season (Mardi Gras time) man. People need access to their money. It is not like there are ATMs in every store to compensate for the Bank’s defect and deployable after hour customer service. Capital One, I have been a customer for almost 3 decades. You have no problem taking my money but getting it is not so easy. Just tell me why in is this day and age are we having this problem? Tell me why is this constant problem? I know why; because no one cares."

"I'm not surprised the bad customer service reviews go back several years for this location. If you need a letter from the Treasury for verified for tax purposes(EFTPS), find another location. They don't notarize at this location, and they refused to write the one sentence on my form verifying their lack of notary public that the EFTPS customer service requested, because they, "don't write letters." They signed it before telling me they don't notarize, and they also didn't offer to locate a branch that does notarize. The 2.9 rating makes a lot of sense, considering the first person that approached me had to be dragged by another coworker to make a simple phone call to verify their policies on "letter writing". This would have been one star if not for said employee who made the effort to persuade the main person I dealt with to make the call."

"If I could give this bank zero stars I would because that's the amount of customer service or respect I got after banking with Capital One for over 10yrs and having 5 accounts with them. Management was just plain rude and unwilling to help at all so I closed all my accounts, walked across the street and opened a new account at First Horizon bank who were more than helpful in addressing the banking issue I was having. I will NEVER bank with Capital One again and all the reviews of how awful Management is at this branch are 100% justified."