PetSmart 40451 Lowes Avenue, Gonzales, LA 70737

"My mother called to schedule an appointment. It showed that 3 were available online. When calling she spoke with Liliana. She was rude and hung up in my mother’s face, because we ask questions about the scheduling. I decided to call back, I asked if she hung up and then she hung up in my face. That is disgusting behavior, and with all the money me and my mother pay at PetSmart it’s disappointing that this is who they are hiring. If she is that upset, she should quit. It’s by God’s and my mother’s grace that I didn’t go to that store."

"I have took my fur baby here twice and both times was a horrible experience. They do not know how to grow a poodle just shave them I ask them to not shave his face and the top of his head. And they did. They charged me 78 dollars to totally mass up my baby. I will never ever take him back there. And the really sad part is there were to other ladies there picking up there fur babies and they were as up set as I was."

"Would not go here again. Grooming took over 4 hours and did not look good. They also charged a special “handling fee”. My dog has gotten groomed at the Baton Rouge PetSmart for almost 3 years and never had a “handling fee”. Will drive to Baton Rouge in the future. Also, they completely shaved his feet and he looks awful. Will not go again."

"Mad appointments went in on 3 different times the first time I forgot shot records . Made another attempt with records said I was too late to come back another day went in during the week on time they said they couldn’t bathe him because he a a little rash on his back. He had just came from the vet 2 days prior to going in and they suggested I bring him back to the vets. I spent lots of gas money going back and forth, when they should have just said we are afraid we can’t handle him because he may not let us groom him. The worst experience I’ve ever had. They deserve a zero in points. I’m glad his groomer returned."

"Friendly and helpful staff!! I placed an online order and got it within a few hours without any hiccups. While at the store, I purchased two budgies. The lady who helped me was very helpful and also very nice to my new budgies. I highly recommend this store location."