CVS Pharmacy 1624 North Burnside Avenue, Gonzales, LA 70737

"This pharmacy is a joke! They are so rude and and I have had to do more leg work than I ever had with any other pharmacy because they did it for me. It takes them 30 minutes to answer the phone, so good luck with that. Every month there is an issue with my refills which should be on automatic refill but mysteriously they aren't anymore and I have to request them. The app won't let me so i have to call and sit on hold each month. This includes my birth control of all things which they wait until the last day to refill and each month they have to order it so I'm without for days because of it. My last pharmacy used to give me 3 months or a year at a time. I've never had a pharmacy wait to refill until the last day of your prescription. They always notified me a week in advance. Absolutely pathetic and sadly Walgreens is just as bad. Finding another pharmacy!!!!"

"I have been a customer with CVS pharmacy over 40 years, no more for me! they are the rudest people and do not care for your needs.after being on hole for over a hour, I do not thank you have to wait 5 hours for prescription to get filled didn't even apologize. I don't know how they stay in business, ridiculous. The store portion of CVS always been very nice though."

"It PAINS me to give them a star. I am FINALLY done with CVS. I had a procedure earlier today on my foot and the dr called in an antibiotic cream. I was told to get the Rx and go home and prop up the foot. I get to CVS two hours later and the drive-thru is CLOSED. Really?!!! I have a numb foot with no shoe on! I go limping inside and jokingly tell the person behind the counter that it’s not a good day for the drive-thru to be closed all the while smiling at her. I got absolutely NO reaction from her. Rude! Then she tells me that my Rx is not ready yet. She asks if I want to come back IN A FEW DAYS. Sure! That’s what I’ll do! Thats exactly what the dr meant…get your Rx in a few days! These workers are slow, uncaring, unorganized and very rude. I am NOT going across the street to Walgreens either. Moving all my meds to a local pharmacy! And another note - The store (mostly the pharmacy area) always looks like it’s under construction with junk and empty boxes laying around."

"They are lying to the customers about pickup times. Please be honest and let the customers know if your store is understaffed and prescriptions will be filled in 48 - 72hrs. I witnessed patrons who needed blood pressure meds and out of mental meds and could not get their meds filled. I'm changing pharmacy ASAP! This is aweful...corporate needs to step up the service."

"Horrible experience!!! Everything single time, and today was the cherry on top. The window worker with the pink hair was the rudest. Ask to transfer a prescription for my sick 2 yr old she said she couldn't because it was in process at another location called that location; it was not in process. I asked about another prescription for my son and was told it would be an hour. She did not want to hear anything else I had to say. Three minutes after leaving, I received a call about my insurance. Duh was trying to give the updated information. The prior visit. I was told a medicine was not in stock when my mother picked up the same cough syrup. It took three hours for the prescription to get filled. Even though it was submitted the night before. I had to go to remind them of the medicine. I had to go in person because no one was answering the phone. While in the store, I watch all the employees ignore the phones. I understand that everyone is stressed because of the environment we all lived that does not mean you treat the consumer that makes it possible for them to work as an inconvenience. I will not be returning and will use the ten-person. I will tell everyone I know to use a different pharmacy. The best part about it is I know plenty of senior citizens."