Enterprise Rent-A-Car

"The customer service at Enterprise was excellent. I was in and out in a matter of minutes. The rental car was nice and comfortable no problems at all. EXCEPTIONAL SERVICE."

"I booked through Enterprise online for the Berwick location just as I had with no issues last week in New Iberia, LA. There were no cars to be found in a 50 mile radius but Berwick, LA had one exactly like we needed. Actually they listed a few cars available. I rented the Sub compact SUV line and talked my wife and daughter into making the two hour round trip to get it. When they arrived there was zero vehicles available. All the attendant had to say was that we should have called to confirm. We told him we did when we booked it online. He said that the idiots in the cloud have no idea what is actually on the lots and there was nothing he could do but offer the advice to call and verify next time. Instead of losing my mind on him or your customer service, here is my statement. I will not have any issue calling in advance because there will never be a next time. Ticked off Dad!"

"I was with a friend returning a rental. There was a very nice lady named Hailey there. Also saw the other employees moving and shaking. Parking vehicles, checking for cleanliness, etc. The parking situation could be better however, they are utilizing the space they have well."

"They are great in all areas except answering the phones. I shouldn’t have to repeatedly call for hours and press the appropriate buttons each time, then listen to there advertisements and finally hear the fax pickup before being hung up on. This happens for hours before anyone ever answers. Sometimes I’m switched to the Lafayette number and they say they can’t transfer me."