Rainbow Travel Agency Inc

"Worst travel agency ever. Gigi made so many mistakes with our reservation that we had serious trouble in every European airport. Don't book with them if you are considering international travelling. She was not aware of rules, and even made illegal transactions when booking our package."

"Worst customer service experience I have ever had. You will do well to avoid this travel agent. Because of her, my vacation was ruined and I lost well over a thousand dollars. My first experience with Gigi was a trip to Buenos Aires. My friend from India was having problems boarding. Desperate, I called Gigi for some direction on what could be done. Well, she never lifted a finger to help. Only because of the Event Planner I used in Buenos Aires, did things get straightened out. As if that wasn't enough, the next year, Rainbow totally ruined my vacation. I specifically requested a flight for my Indian friend that would avoid a transit stop that required a short stay visa....the Netherlands. But Gigi booked another flight that transited through Germany. On the day of the trip, my friend was not allowed to board because he did not have a transit visa. I tried for weeks to get a refund from Rainbow Travel but never got any money back. Be wary of this Agent. She's friendly when selling you the vacation, but when you need customer service, she abandons you. I will never use this agency again. Terrible service. She ruined my vacation. If I could give zero stars I would. I see she has alot of one star reviews. They are well earned. She sells the tickets but after that you're on your own. Never even picked up a phone to help with ticket problems. And never followed up with the airline about possible refunds. Its obvious to me she doesn't care about good customer service"

"Gigi is awesome! She has booked trips for us several times and NEVER disappoints. She gets the best deals and is very fast to get you booked and ready for your trip."

"Gigi is a great travel agent. I've been traveling with her for years. She finds the best deals for reasonable prices. She is reliable, and will make sure you will have a safe trip. She is also nice and resourceful."

"My experience with rainbow travel agency started off a little shaky but Gigi made it right. It wasn't because of anything she did. Just miscommunication from a third party that I used. Gigi is a fine lady and she help me plan a trip a year in advance and now I'm about to go on one of the vacation of my dream. Everything worked out fine. Thanks Rainbow Travel Agency and most of all Gigi"