The UPS Store

"Great customer service and very fast. Ray was very fast and helpful. Got my shipment done in minutes! Will definitely go here everytime I need to ship!!"

"Three customers were outside and your store was closed early. The guy still in there just waving us away. Hopefully there was an emergency. If not, this is unacceptable."

"I went into this store a few days ago. I was shocked at how unprofessional & rude the customer service was. I brought my Direct TV equipment in to ship back along with another package I needed sent somewhere else. The girl who waited on me acted like she was annoyed about having to do it. As in, she was sighing & rubbing her eyes & nose in frustration. She spoke to me rudely and acted like I was bothering her. At one point, I was trying to give her an address and was told "can I just see your phone?" I was totally shocked at how she was acting & thought surely this isn't how employees treat customers..... UNTIL she walked away in the middle of our transaction and another employee had to finish helping me. I was originally told the other package I was trying to send was around $14. I'm guessing she forgot to charge for something and was then told it was going to be $30. I decided I didn't want to pay that much to send this small package and said I would take that back and we'll just send the equipment. I also apologized. She completely walked away and another guy had to step in & finish. I still remained calm and simply asked for her name. I was told it was Ashley. The guy who finished helping me was nice. I'm not sure if Ashley was having a bad day or just doesn't need to be in customer service. Either way, that is not how someone should be treated in a business."

"On 07/18/2023 around 6:17pm I came into this location with my sister to have 1 package shipped out. I already had a prepaid label so not really sure why I still had to pay a $1.01 but that’s not my point. First the guy that was helping me did not verify the label he was printing out for my package. Too busy talking and not paying attention to detail. Once the label was printed off he puts it on the box and gives me my receipt. Days go by and I notice the package is still not moving. I then, call the store and was told to come in. I was helped with the situation by a tall black gentleman who was nice. He then proceeds to verify that the package did in fact have the wrong label because the receipt I gave him and the tracking number they have under the email that’s in their system does not match what I sent to their ups email. He then states that the guy name is mark and when I asked for a manger he stated that he was the manger and was suppose to be in today actually 07/21/2023. He actually calls mark and tells him what he did. Mark then states that he was sure that he put the right label on the box but that label when you look up the tracking number says 7/13 and I came in on the 7/18 so that’s proof right there that he did in fact put the wrong label on my box. I was then told to come back when he is there but in all honesty I believe mark should be fired, he lost my package due to poor attention to detail and as a manger if you can’t follow simple details and verify then how did they become a manager in the first place. He did not apologize even though he was in the wrong and messed up. There was over a $100 worth of stuff in there and now it is lost due to your employee. I am not one to wish bad upon someone but when you lie that’s a different story because you want to cover your own butt it’s not cool and my package is lost because of you."

"In the past few years or so it seemed they had trouble hanging onto staff and the hours changed a lot via signs on the door. Lines were always out the door whenever I'd stop by. Today though, the hours online matched the hours the store was open, all the staff I interacted with but one was extremely polite, respectful, helpful, and they worked well together when one staff wasn't sure how to do something I needed. I'll definitely be here more often! The one staff that wasn't polite, helpful or respectful was a young man who thought it was important to talk about the way a customer was walking and what he assumed that behavior meant. He "playfully" degraded this pregnant woman to another customer. It was uncomfortable and if he's the one working the register next time I come, I'll be sure to come back on a different day."