Hertz Car Rental - Bossier City - Airline Drive HLE

"Worst experience......car had service message and tire light on. Told woman in office was told those were sensor problems.....no the tire kept losing pressure. When we called to have the issue corrected we were told we would have to take it to Firestone with a voucher. We took our time to go fix their car......another Hertz office took our rental car and wouldn't give it back ......they stranded me without a car. Worst experience ever......."

"I made a reservation through a 3rd party and for some reason, it wasn’t as stated. Jonterrica went above and beyond and got me a better deal than I originally got in the first place. Kudos to her for knowing how to make it right!"

"All the bad reviews are 100% accurate. I should've listened. Booked online and went to pick up and told no cars were available. They gave no extra information and acted like they didn't want to rent to us anyway. Customer service horrible, never answered phone when I called before making the reservation."

"If ZERO stars was an option, that is definitely what I would have chosen. I made my reservation two weeks in advance and my husband called the day before to inquire as to whether or not a car would be available. We arrived thirty minutes before our arrival time and they told us it would be an additional two hours before a car “may” be available. To say I’m livid would be an understatement. I do not understand how this establishment is still in business. PLEASE take your business elsewhere! I was able to go to a nearby competitor and get a rental vehicle in a timely manner."

"Is 0 stars an option? Absolutely the worst experience. We dealt with the worst customer service and frustrating rental experience. We booked our rental out of Bossier City. Prior to the day of pick up I received an obscure, unclear message that apologized for any inconvenience but didn’t explicitly state that they didn’t have a vehicle. I text and called the number that text me without success. I called the location and was eventually connected to a team member (not on location) that stated they had a vehicle available for us. Upon arrival to the Bossier location (where we scheduled pick up) there was a sign in the door stating they were running out of the Shreveport. We called the number provided and no one answered. We drove to the other location at which point the team member informed us that they did not have a vehicle for us. She slowly walked by us several times, seemingly wandering aimlessly before she eventually told us that we shouldn’t have come in until she let us know that she had a vehicle for us because of the unclear text message she sent. She said they would be sending someone out to the airport location in an hour or we could drive there ourselves. We had to drive to a THIRD location. They were able to accommodate our reservation with additional fees for renting from an airport. We waited as we were told the vehicle was being cleaned; it was not cleaned and had food and garbage all over the vehicle. We were told the gas tank was full; it was not. This was massively inconvenient; we wasted a vast amount of time, mileage and gas; we dealt with rude unsympathetic staff; we were over 2 hours delayed leaving and we incurred extra costs added to our rental. This was absolutely unacceptable and terrible customer care."