CVS

"Not sure why I thought the pharmacy would get better after it moved from the Government Street location. My mistake. Don't come here if you have any other option. The people who work here make up their own rules for any given day of the week. I've been trying to pickup my son's medication for almost 2 weeks that he must have to function at school. They keep billing it incorrectly trying to charge me over $110. They literally do not care. The pharmacist (female) was rude and spoke down to me. She said she doesn't know what else to tell me other than that's the price it is. I called my prescription company today who said cvs pharmacy was billing me incorrectly and using the wrong name for my kids. Our other sons medication this week cost us $20 more because they couldn't run his insurance either. I go in today to try to get my son and husband prescription filled, and they made me come inside instead of drive thru saying that the drive thru closes at 1:15. I arrived at 1:14. The sign on the window said 1:30 and I pointed that out. She said well the drive thru closes 15 minutes early. So I go inside where they refund some of the money I was overcharged for my sons prescription. However they couldn't give me my husband prescription or my other sons. They said the pharmacist was "at a meeting." They said they couldn't help me because the pharmacist has to reprint the new labels even though the meds are ready. She also couldn't tell me when they would be ready. This place is THE WORST!"

"The pharmacy customer service is UNBELIEVABLY horrible!! They saw me walking up and SHUT THE GATE in my face. It was 1:26 PM. The only hours posted inside are 8-6 - no mid day closures. When the store manager asked her about it she said it would “take longer than a couple of minutes” to help me so they decided to close down instead. Just HORRIBLE people! Avoid!!"

"Pharmacy always does thier best and appreciate them. Will continue to get medicine and recommendations from them. The shift "managers" & CSA were on thier phones from the second I walked in. Were super just mean, snappy, lying about store policies and more. Had unnecessary commentary from them before. But to actually try and get people to do things against thier legal rights and then quoting its cause of "store policy" when it is not is actually illegal."

"If I could give zero stars I would. Pharmacy is unorganized and staff spends more time playing with their hair and holding conversations not related to the customers standing in line. Prescription are never ready when promised and their expedited service is just another way to get you out of their line. This location is to busy to not have a better system in place."

"I’m giving 2 stars only because 30% of the time it’s ok but 70% of the time it IS NOT!! I should not have to place 5 calls for a total of 1 hr spent listening to hold music and nobody answers the phone to speak with someone in the pharmacy. I will be contacting a higher up with CVS for a formal complaint and to see if there is something wrong with this ENTIRE picture."