Duramed INC

"The absolute worst. Takes an unacceptable amount of time to get a live person on the phone. When you do get someone, they cut you off while you are speaking to transfer you to someone else who transfers you back. The most unprofessional company I have ever come across."

"Their staff in the Kenner location do not know how to answer a telephone and neither give customer satisfaction via correct telephone numbers for transfers. My first call, I told them I wanted diabetic orthopedic shoes and did they handle these..."just a moment and I will connect you" to a number which rang 4 times and heard "this extension's mailbox is full" click. I called back again and a different voice came on line as I explained the above and said " who did you talk to?" I will now connect you...put me on a brief hold and then hung up. The third time I called I asked "to whom am I speaking?" as I wanted a name for the next screw up, "Renee" I was told, and I asked for the diabetic orthopedic shoe department and was told that is in a different town, Gretna on the West Bank" to which I said may I have that telephone number? My reply was call back and press option 6 and hung up. So, I called back and there was no option 6, but option 5 said orthopedic shoes in our Gretna location. So, I pressed 5 and got the same 4 rings and this mailbox is full and hung up message. Since, these fine folks seemingly do not need my business I will try another provider who might be more receptive to the customer."

"Very slow to get shoes. Cannot give you any time shoes will be in. Told at time of purchase 3 to 4 weeks now told 6 to 8 weeks ordered in August 22nd 2023 hope it will get here by the 22nd of October. Last year same problem People's Health needs to get different company."

"Authorization for CPAP supplies is supposed to be simple. It's been almost a flipping month since they first faxes the paper to my Dr's office. One of my drs claims to have already filled it out & faxed it back. Duramed says they never received it. I had them resend it, but changed the Dr's name (same office). That dr said they never received it. Duramed is now refusing to try to send it again. My drs office says they need the paper to fill out. I guess im going to have to pick up the paper & bring it to my drs myself & bring it back to duramed if that's even possible I called in cpap supplies 9/5 by 9/8 I realized I didn't recieve a notification from USPS informed delivery stating something was on the way. I then called back on 9/8 to check on things. I was then told I needed autherization. I got that handled, 2-3 days later my supplies show up at my door. I go to change to sanatize and change things only to see supplies that are 2 sizes too big were sent. Called back the next day. Dude with very little training answers the phone claimimg I need autherization yet again. I told him that's NOT right, I just got autherization. He tells me he's gonna get it handled. That was a week ago, now I'm on week 2. I called monday & he tells me "they're backed up" I ask him to check my account and once my account is in front of him he says autherization is still needed. I once again tell him that's not right. He admits to NOT KNOWING WHAT HE'S DOING BECAUSE HE WASN'T TRAINED ON EVERYTHING. THESE PEOPLE GIVE RANDOS THAT DON'T KNOW WHAT THEY ARE DOING COMPLETE ACCESS TO OUR MEDICAL INFO AND WILL STRAIGHT UP SAY I DONT KNOW WHAT TO DO!!"

"Never again!! My doc suggested I used them but also warned that when I missed their call to call them right back or they either won't call back or take forever in doing so. Imagine my doctor says this. I finally got scheduled for them not to have anything new in the system. I had to go to my 5th and 6th options. No one likes to answer the phone, check voice mail, wait on customers or offer any real assistance. When I finally got someone on the phone to schedule an appointment for pick-up my items I was made to feel like I was bothering them. The lady who answered the phone was sarcastic and seemed like she was going to intentionally not help me. I've already waited months for something they said would take maybe 2 weeks. 2 months later I am now waiting another month extra for my appointment just to pick up an item. There is nothing about this company that seems to be efficient. It's almost like they go out of the way not to be. The vibe is snarky, rude and totally unconcerned. Hope I won't need anymore medical supplies and if I do it will NOT be from this company, at least not this location."