Petco

"The staff are friendly and knowledgeable on products and services to help you and your pet."

"I went to Petco for the first time with my new shiba puppy. All the employees were so kind and were really helpful! The day I came in, the nice dog trainer helped me by giving a few tips for how to help my puppy out since he still gets a little scared in public. He was super great and invited me to sign him up for puppy classes! Also, the nice lady at the register was so nice and loved my puppy, and encouraged me to have him socialize with puppies too! I just got stationed here in Louisiana after coming from overseas, so I don't know many people in the area. But the kindness they all showed me was so amazing, I'm totally coming to this store again "

"It was difficult for me to leave all those sick and near dead fish. I asked an employee if they could give a discount on the sick or injured fish and was informed Petco company policy would not allow it. The company would prefer to lose money from fish dying , than lower prices on sick fish. Sad."

"The tank conditions here are horrible. Most tanks had at least 5 dead fish in them, if not more. The fish that were alive looked like they didn’t have much life left in them. Got three Cory catfish from here and none of them were in good condition when we left the store and they all ended up dying before even making it a day in my tank. Really sad. Hope y’all can get some better care for these fish."

"I had the worst experience in the Alexandria store I booked an appointment for Saturday at noon upon arrival the groomer Adrian told me I had to wait until Sunday to have my dog groomed although it had been 28 hours since he had his rabies shot updated on Friday once I spoke to a manager Katie she told me to return as the policy is indeed 24 hours(1day) Upon returning I witnessed the groomer Adrian angrily and aggressively refuse to service my animal. I do not know him personally and have never had any dealings with this particular Petco so I was confused by the aggression. The manager Katie came out to personally apologize and informed me the groomer said my shihtzu was aggressive. Not true as he refused service before interacting with my dog and he himself stated he refused due to the vaccination being given 24 hours beforehand. Even then when he approached petted and had me remove my animal from the carrier so he can further interact he never nipped at him only clung to me. (Adrian only remarked he was aggressive after the manager was involved.) Katie asked me to return so I did Then after I came back and Katie the manager interacted with my dog he was nervous but never bit at her even licked her. I truly believe my dog felt how nervous I was because after witnessing Adrian become irate I then began to feel nervous and uneasy about leaving my animal with them. But he desperately needed grooming so against better judgment I did. The lady that checked us in informed me they were packed and it may be hours before they are able to get to him but I had no problem with waiting. I with great guilt left him there nervous and went across the street to waste time in Kroger but I honestly never made it inside (10 mins I sat in the car debating returning to cancel groom) before they called and said they attempted to groom him but he became aggressive and bit at them( dog is 4 years old has been groomed numerous times by different groomers as we are a military family and has NEVER bit anyone)….I did not argue I felt something was off so I rushed over to get him because at that point all things rushed through my head like were they purposefully aggressive with him because I pushed the issue? The guy was so angry before I left and they went from hours until they could groom him to grooming him as soon as I left ? This was just too much to ever trust them again. If you are an animal owner/lover than you know our pets are family. This whole experience was unacceptable."