Fairfield Inn & Suites by Marriott New Orleans Metairie 2710 Severn Avenue, Metairie, LA 70002

"We had a bad experience with check and one of the staff was extremely rude to my elderly mother and made her wait standing at the desk for half hour. We also had a broken tv when we checked in and broken toilet and and ice machine within 24 hours. They didn’t handle the issues right away. The coffee was also out in the morning and breakfast ended earlier then most at 9am. We cancelled our 2 rooms for 6 nights after 1 night and were much happier at the new Hampton Inn in the French Quarter, friendlier, bigger rooms, free breakfast and a lot closer."

"Great hotel! Clean, comfy, nice location, and affordable. Every staff member we interacted with was extremely friendly and helpful! We will def stay here again"

"I had an issue with check-in, BUT... when problems are handled with quick responses that bring solutions to take care of the customer, that is all that matters. Ashley (the General Manager) replied back to my concern before I even woke up the next morning on a holiday weekend. She cares. Customer service is everything and she totally gets it. We all make mistakes, but the way we respond to them is what truly matters. I'll continue to stay at this property as a result as I have many times happily in the past!"

"Rooms were cleanest I have seen in any hotel. The staff were very friendly and interactive. The location is great if you are looking to go on a cruise the nest day; only 20min away from terminals."

"My family and I had a great stay! I was able to check in late (midnight) due to my flight arrival. The check in with smooth and the attendant was very helpful. We are traveling with small kids and they slept well in the beds and enjoyed the complimentary breakfast. The breakfast attendant kept the dining area very clean and organized, he was pleasant, attentive and helpful. I ran into the lead building engineer in the elevator who also welcomed me and asked about my stay. Overall the staff, front desk and room attendants were all very kind and welcoming, the hotel is clean, looks great, spacious and well maintained. I would recommend this hotel to families!"