New Orleans Marriott Metairie at Lakeway

"Good location if you drive but I prefer downtown. Staff is very professional and considerate here but they do not wash their sheets enough. My pillows smelled bad from another person’s use (I recognize the scent). It’s not horrible but definitely not what I’d expect from a Marriott. That aside the view we had was amazing. Got to watch the sunset in clear unobstructed view."

"The hotel is absolutely beautiful but the rooms are so so so outdated. The coffee maker and hair dryer did not work at all! The bed still has springs and unstable legs of the bed. I can’t believe beds like this are still being used. When we sat at the end of the bed the top lifted. Hard springy mattress and we needed non feather pillows and the 2 they brought us were lumpy, thin and separated. We were so disappointed in the room. Now let me say this… the downstairs is beautiful and the outside looks great. The guy at the front desk didn’t even acknowledge us when we walked up. He was checking a person in but never even looked up to say anything. We stood there for 20 minutes at the very least and we finally stepped away and did the mobile app. check in."

"The man at the front desk was very friendly and helpful. The room wasn't the cleanest and the conditioner was actually empty. There's also no fridge in the room. Parking was $15 per night."

"It's hard to put into words. The staffs are great. But the hotel facilities are too old. It feels dirty. Please maintain them properly."

"Paid extra for a “Lake View”. It wasn’t (see photo), and when I went I asked about the mistake was told if I went up to the window and looked far left you can see the corner of the lake, which apparently Marriott felt is worth charging people money for. The hotel is in very rough shape- duct tape is holding some of the carpet down in the hallways and there is hardened gum stuck to the carpet on the elevators. The furniture in the room is in similar condition. I wouldn’t go so far as to call it a dump, but there have definitely been nicer 2 star hotels I have stayed in, and had it not been after 10:00pm when we checked in I would have left and stayed at the holiday inn nearby. Apparently the hotel is about to undergo a major renovation, unfortunately they’re still charging people as if it’s a 4 star hotel, which it definitely isn’t. In the past I’ve gone out of my way to stay at Marriott properties, now I’ll go out of my way to avoid them."