Courtyard by Marriott Lafayette Airport

"Good hotel. The rooms were clean, and the bed was comfortable. Bob from the front desk was very hospitable. Check-in went smooth, and he was able to assist, in a very kind way, when I had a small issue with the room. Housekeeping came by once (in 5 days) just to pick up trash. You can tell the whole hotel has been brought up to date, but there are still plenty of signs that it was an old hotel. In the area around there are plenty of good restaurants. I definitely recommend Zorbas"

"Hallways were pretty humid and warm but the AC unit in my room could have chilled an entire house! Best thing at this hotel was the personnel. Everyone was polite and professional. My taxi to the airport was over 20 minutes late and uber was not an option (had a 20+minute wait posted). The airport shuttle did not run early enough for my flight but an employee, Wanda, noticed my (probably very apparent) distress as I continued to wait curbside. She was just arriving for her shift. Without hesitation she offered to drive me to the airport in the shuttle and whisked me right over. In a world where so much is impersonal that personal assistance meant so much!"

"Great Service, The room was clean. The food an coffee was fresh an hot just the way I like it. The Gym Equipment all worked. This location has a in ground in door Pool an Jaquzzi!"

"Courtyard Marriott sets the standard for exceptional hospitality, where guests truly become the top priority. The staff's unwavering commitment to guest satisfaction is evident in every interaction, creating an atmosphere of genuine care and attentiveness. From check-in to check-out, the staff goes above and beyond to ensure a seamless and enjoyable stay. This focus on putting guests first elevates the overall experience, making Courtyard Marriott a standout choice for those who value not only comfort and convenience but also the genuine warmth that comes from a team dedicated to making every stay memorable."

"I went down to the pool area and discovered there was only one towel, but seeing as I was alone I figured it wouldn’t be a big deal. I specifically had gone to use the spa/jacuzzi to help with some pain I was having. The temperature was probably in the 70’s. I got out to use the phone to call the front desk, but it was not hooked up. I called from my cell phone and asked if anyone could check the thermostat. I was told there was nobody on staff that could do that. No apology. I let them know there was only one towel, and asked if they would bring some extras. I was told yes, but they did not. Another couple arrived and realized there were no towels, and I let them know I had just called for them, but they never brought them. I decided to leave and when I went to the front desk to let them know they had guests in the pool and no towels. The front desk attendant asked me how many towels I suggested he take in… I think the idea is to make sure you have everything stocked and prepared for guests to use the amenities. There was a woman’s perfume left in my room from the previous guest. I was realized I had lost my headphones, and called to see if they had been found. They said they would need someone to check. I said great, I’ll be back in ten minutes. Instead of checking, I had to ask them to check again when I arrived back at the hotel. I realize these are all “first world problems” but if you’re looking for a good hotel experience this is likely not where you will find it. Ironically, I was staying for a conference on customer experience/service."