Embassy Suites by Hilton Baton Rouge

"The morning front desk agent was very welcoming. Marie The evening agent need to take some customer skills classes. First of all she had a mean look on her face as if she didn't want to be bothered. When we asked her questions she answered as if we were getting on her nerves.The room we stayed in was very nice, however, the bathroom didn't have toilet paper and towels. They should get the plumbing fix. We had to flush the toilet so many times for the contents to go down."

"When booking my stay, I was very concerned with the reviews others had left. Let me say that everything was great. If you are expecting a room at the Ritz Carton for a motel 6 price, then keep looking. I can say the room was clean, they are large, and the bed was so comfortable. The only negative would be that I wish the bathroom was a little larger, but not a deal breaker. The evening reception was great and the breakfast is amazing. I stayed on a Saturday and the hotel was full of baseball and softball teams. The staff worked hard to ensure everything went well for everyone. Dont let the reviews scare you, this place is nice."

"Hospitality is this Embassy Suites specialty. From the front desk to room service and service personnel all around, this hotel excels where so many these days fail. Every aspect of my stay was pleasant and relaxing. Professionally staffed throughout. Rooms were clean and sanitary. Room service food is excellent and welcomed after a long day of travel. Rooms are quiet and the location is convenient to the interstate."

"Although the rooms do need updating, the staff and service was good. The breakfast was amazing with many options (we were looking for pancakes, but I don't think they were doing them that morning). There were many restaurants and stores within close proximity to the hotel which was great."

"The location is good, right off of I-10 and close to restaurants and shopping. The hotel is older and in need of upgrades. My wife had trouble sleeping because the room was hot. The room was smelly and not very clean, but we cleaned it ourselves on arrival. The breakfast was good. Ralph, the maintenance guy, was so incredibly helpful to us. He offered exceptional customer service and skills on fixing what was wrong in our room. Thanks again, Ralph!!"