OYO Hotel Port Allen LA I-10 West

"The front desk smelled like weed and incense I checked into the room and it smelled as well and Stains on sheets so we walked out room and left after being there 15 minutes and turned in key. There was drug users hanging out everywhere and none do the staff cared. I called next day to get a refund because I didn’t use the room and they tried to say the cleaning lady the next day said someone used the room so they won’t refund it. So yiur telling me because a housekeeper says this you refuse to refund. I wasn’t in the room more than 5 minutes because how nasty it felt nor did I feel safe there with the type of vile people you have hanging around there. First of all I don’t lie nor do I try and get money back for no reason. I tried being nice about it all and nobody cared enough to apologize or anything. I will make sure personally no fit stays there anymore when all you had to do is do the right thing and refund money to a customer for not staying in the room you sold them and if you ran your hotel better this won’t happen. I even had a grown man that was staying there approach my daughter that’s 13 yrs old asking her age. It’s the most insulting and fear my wife and child ever felt and this hotel didn’t have the common decency to offer a refund when I checked out 20 min after checking in. Worst experience ever! After reading all the other bad reviews it’s all similar and the responses to each review are all the same mundane response by taking the issue stated then placing a few words of empathy to make it seem like they care followed by “ we will use this to help make our hotel better” which is just another lie because it’s the same complaints over and over with no change. Just sad"

"Busy hotel, mostly OTR drivers so you get a certain lot lizard element.. but the staff was awesome, the room was clean and quiet, and the location is right off the highway. I would definitely stay here again!"

"Don’t stay here. We missed our connecting flight, which meant that we only stayed 1 of 2 nights booked here. When we arrived, we were grateful to be stranded in Atlanta Airport overnight. The bedsheets were filthy, full of stains and cigarette burns. The door wasn’t very secure, I recommend barricading the door for peace of mind. The toilet lid had lines carved into it, supposedly from drug use. The only reason that I managed to get a few hours sleep was due to the jetlag."

"Paid for a room for a 2nd night with debit card, it showed approved on their screen and the money came off my card. The guy behind the desk insisted that it didn't go through even though I showed him that it took the money off my card. We went to my mother in law's funeral only to discover that we were locked out of our room AND out of $75. VERY bad business! Will NEVER return!"

"HORRIBLE EXPERIENCE!!!!!!! Employee asked if i had an EMOTIONAL SUPPORT or service animal when i told him i had a pet!!! He then told me i would not have to pay a pet fee due to her being an emotional support animal!! I also explained over the phone that i did not have her paperwork but did have her card. The employee over the phone told me i would just need to show her card to whoever checks me in when i arrive so that’s what i did!!! the lady allowed me to proceed without a pet deposit!!! I also requested a late check out at the time of check in (which is 1:00 pm) i called at 12:30pm letting them know id be a few minutes late to get my things due to me moving and trying to get lights and water connected at my new home!!! He then proceeded to tell me he had seen my dog in the room and i would need to pay a pet deposit!! i explained to him what both employees told me and he told me he’d just call animal control to remove my dog from the property ( I NEVER REFUSED TO PAY PET DEPOSIT) was just explaining what i was told by HIS employees being he was the manager!! After all of that he hung up on me then called back and told me i can come now to get my dog and my belongings, so that’s exactly what i did!!! Once i got there (which was 20 minutes before my check out time) both of my keys were deactivated!!! I went to the front desk to ask for another key and i was told the man would have to come in my room and watch me pack my things (which i wasn’t comfortable with & feeling like i have the right to say that when i’m paying to stay there)!! I explained to him i didn’t feel comfortable with him coming in the room with me being that i am a young female by myself. He then told me he wasn’t letting me in my room if he couldn’t come in and wouldn’t allow me to get my dog!!! I was forced to call the police to come get a key from the front desk so i can get in the room I PAID FOR to get my things!!!! DEFINITELY DO NOT RECOMMEND THIS HOTEL!!!!! Rooms were decent and so was location but service and management was HORRIBLE!!!"