Econo Lodge Beaumont I-10 South

"We booked this hotel online but, upon arriving, they turned us away because I have a service dog. We spoke with the manager who demanded to know the nature of my disability, which is against ADA regulations. I'm 39 years old and have had this service dog for 11 years. ADA allows a business to ask 1. Is it a service dog (yes) and 2. What service does it provide (alerts and grounding). They are NOT allowed to ask what your disability is. NO kind of business is allowed to ask for your disability. But even after telling the manager, through tears, my disability, his response was that there would be a $100 fee when they find that there was an animal in the room. This is also illegal, but we're not from Texas, we were passing through to get to my father in law's funeral, and rather than go through legal action, we left. I have not received a refund because the online service I booked this room through will not refund me unless the hotel puts in writing that they will approve the refund. The hotel manager has refused to comply. I have disputed the charge, reported the hotel to the ADA, and also reported the booking service to the BBB."

"The room and location were ideal. The beds were great."

"I was very pleased with the rooms, service, and location. There is a Cracker Barrel right next door. A diner across the street and fuel next to the diner. The staff was very helpful and friendly. I would definitely stay here again. The only downside was the traffic noise. There must be a fire station close by because we heard the trucks several times during the night. But I would definitely stay here again."