CVS 801 West Panola Street, Carthage, TX 75633

"Because my husband had rotator cuff surgery, the Dr. ordered a Schedule 2 pain medication for his pain management during the following seven days. When we got home from the hospital (an outpatient surgery)at about 6 pm, we immediately went to the pharmacy to pick up his prescriptions. They had not filled the pain medication. They did not tell me they hadn't while I was in the store; I discovered it was missing when we got home. When I called the pharmacy to ask about the missing pain med, I was told they didn't have the mg ordered by the Dr., that they carried 5 mg tablets and 7.5 mg tablets but not the 10 mg tablets ordered. Why didn't they communicate with the Doctor's office to tell them this important piece of information? Their response indicates a lack of interest in providing the very service they profess to offer. This was highly unprofessional. We were unable to purchase pain meds for his first night after a rather uncomfortable surgery. What if this had been a child? What if a parent had had to go without prescribed medication for a little one because "they don't carry that dosage"? Shouldn't a proactive response be the obvious action which CVS neglected to offer? With their lack of customer service so blantantly evident, we've decided to give our business to another pharmacy."

"Nicole couldn't have been more kind, and helpful! Plus.. The store is clean, well stocked, and organized."

"They must be ordering medicine from China. I placed a refill on several months ago and not refilled. I placed another order July 22 and this is August 4th and still not filled."

"I recently went to CVS (Carthage) to buy some makeup and the lady at the counter (Helena) was so kind enough to help me find the best products for me. I greatly appreciate her service. God bless and have a wonderful day!"

"I so appreciate the services and great customer service at CVS. Everyone has been very helpful and accommodating eveytime I have an interraction with the staff. The Pharmacy staff is always helpful and answers my questions. MUCH better than a Walgreens. The Manager Nicole is awesome. She will help anyway you need. Just ask."