A Vargas-Body Shop 3317 Magazine Street, New Orleans, LA 70115

"Mr Vargas is a gentleman and does exceptionally good work. I was very impressed by the quality and efficiency."

"I will never ever go here again or let anyone I know put any money in this guys wallet. The owner Alex, is a bully and will force things on you that you don’t want. Someone hit my car and I needed repairs. I called this place in my neighborhood, never been here but I always try to support someone local. I dropped my car off on a Tuesday morning at 8:30 for an estimate to be done by the insurance company and the body shop. (The person at faults insurance company has it set up this way for estimates, and repairs). I talked with Alex the owner and told him I was only doing the estimate today not any repairs as I was leaving town for the Holidays the very next day and couldn’t leave my car at the shop for the Holiday break, but that I would come back after the break and get my repairs done then- this was strictly an estimate with the insurance company set up that day. Alex understood fully and comprehended the conversation. There was no one else in the office but he and I. I got a call from the insurance company a few hours later after being dropped off, that the estimate was done. I called Alex to let him know I was coming to pick up my car, and he tells me my car won’t be ready for 2-3 days, that he ordered the new bumper and parts to fix it and they have started work on it. (The bumper needs to be painted, it takes 24 hours to dry with primer before they paint it.) I don’t have time for this I am leaving town the next day and he knew this. He took the check from the insurance company and convinced them I had authorized the work with him, I did call the insurance company too, as they should have had my approval. I trusted this man’s word when he gave it to me that he was only doing the estimate. I drove straight to this shop to get my car back as I need to leave town the next day! Alex was a bully and angry that I didn’t want to get the work done. He was trying to force me to accept the mistake. As a woman alone with a larger man in his office things got heated and uncomfortable fast. He then mistook my intelligence and tried to explain to me its myself fault, because I do not understand what an estimate is. He was yelling at me “What do you think an estimate is lady? You’re the one who dropped your car off at the mechanic, what did you think was going to happen? You dropped it off and I worked on it he says, that’s how it works”. I had to combat his lies with explaining that I well understand what an estimate is, and it’s not a work order. He became rude and offensive and said some things I won’t repeat. He physically was trying to push me out his door as I was still trying to figure out how to get the money back from him as he received it from the insurance company that day. He knew what he was doing 1000%- he just thought I was dumb enough to fall for his lies- he took advantage of the situation and was trying to keep the $950 from the insurance company. He could have care less that he and I had a mutual understanding before the estimate- he took advantage and stepped over me to get the $950 check from the insurance company. The only 2 other people I saw throughout my time there both were rich old white women with tattooed eyebrows, and empty checkbooks for him, this is his cliental, he can take advantage of them easily. But not this chick here."

"They do very good and quick work, helped me navigate what was becoming a complicated insurance situation over the phone, and were very communicative throughout the process. Which is why I was surprised that at the end of it all their careless communication over the phone about payment (which unnecessarily cost me money), was handled with such indifference. Instead of being genuinely apologetic at telling me the wrong information, he chose to deflect and then trivialize the situation. What's no big deal for you can be catastrophic for someone else. Mistakes happen, and owning them goes a long way to mitigating harm."

"Great experience. I was able to bring my car in just a few days after my free estimate was completed. The repairs were finished within two days and my front bumper looks brand new."

"Unfortunately for my car, I’ve had to use A. Vargas body shop 3 times over the past few years. This place earned my loyalty on the first experience and I haven’t even thought about going anywhere else since. The estimate is always accurate and reasonable. The work is done quick and they’re great about communicating with the customer. Alex works with the insurance company and advocates for his clients. The work they do is unparalleled. My car looks brand new whenever I leave the shop. He pays attention to the small details and doesn’t miss a thing. I would highly recommend this body shop."