JCPenney Salon

"My daughter got a full color. They just didn't throw the color on. They tested the color to make sure it was going to come out right for her. It came out so beautiful. Thank you! We will be back."

"I got to my appointment 8 minutes early and two employees were talking at the counter. One said she’ll be with me in a moment to have a seat and they continued to talk. 15 minutes after my appointment time I was taken back to begin my manicure and pedicure. The OPI color selection was VERY limited. My nails were filed and painted. Nothing else. It took an hour and fifteen minutes for her to file and paint my nails!! There was one other employee in the salon part of the time, the phone was not ringing, there were no other clients or customers it was just her and I. There is no reason it should’ve taken that much time to file and paint my nails, which I do not consider a manicure, that’s simply getting your nails painted. After I was moved to the pedicure room, my pedicure also took an hour and 15 minutes. She held my foot without confidence and had it in multiple uncomfortable positions. The scrub was the best part of my pedicure. I enjoyed it so much I asked her if they sold it upfront and she let me know that they did not. All of the towels that she used (which was more more than enough) had stains or rips and holes. She was extremely talkative the whole time about a lot of different issues (political included) that I feel should not be talked with when you’re talking with the public. She must have gotten up and left me during the manicure or pedicure at least 100 times for one or two minutes at a time. I have been receiving manicures and pedicures since I was a child and I have never experienced this kind of treatment before. When it was time to check out she did not know how to process my payment and had to call two people to help her get it through. When I got to the exit I ran into a friend of mine and she could not believe the appearance of my nails. It looks like my husband did them in our home. I am extremely disappointed and will not be going back nor telling anyone anything positive about this experience!"

"Use to enjoy going here until the girl that cut my hair was trying to cut main and another lady's and I was the one with a messed up hair style. Only did this cause she said she was open and had time. NOT.... My hair was short on one side and long on the other. Never went back....."

"I am giving a one star because it's the lowest that I can rate it. I went in for my first time to get a simple trim.. 2 inches.. and a single color. Granted my hair is a little past my bra strap. I got there at 4:30 for my 4:45 appointment. I left at 9:30. My bra was ruined due to hair dye water going down my back and all over the floor. The lady tried blaming me on moving my head. Which I know better I been dying my hair for 14 years. I had dye in my hair so long it started to burn. Another worker informed me that it stops developing after 45 mins. Which I had color in my hair from start to finish for well over an hour. During the end.. she ripped my ear piercing with her comb. . . Which she was aware of it before she even started on my hair. I ended up leaving the store. She seemed more focused on talking than her work. Which I was not very conversational after the first 30 mins after I got there. There was another lady with my length hair come in and dyed and left before me. She came in when I was half done getting color out in my hair. I left the store cold, hurting, due left on my face, and braless. ... this lady mentioned a tip at the end 5 times. . ."