American Factory Direct Furniture

"NEVER PURCHASE FROM THIS COMPANY. I bought roughly $12k worth of furniture from their store in Covington. A few months into owning our furniture, we had an issue with our couch. We called AFD and they scheduled a repairmen to come and review the issue. He identified that it was a manufacturer defect and a replacement needed to be made. The part was ordered, and a followup was scheduled for the repair. When the repairmen returned, the part was incorrect. In this time they agreed the part was incorrect and the it would be ordered to make the correct repair. Fast forward a few weeks and the part never came in. We contacted AFD to find out the part had been placed on indefinite backorder they let us know that they would contact us if it ever came in. We had a baby in this time, so as new parents we didn't even get time to sit on our couch much less get additional run around from the warranty department. I stopped by the store a few times, got told I needed to contact a different person each time, made phone calls and placed in call loops just fot then to now say that this is a new complaint and not inside of the warranty window. When our complaint was initially filed we were well inside of our warranty. They closed the ticket without resolving the issue and now saybits not their problem. I'm not one to complain or even leave negative reviews, but this is an absolute abuse of warranty coverage, not to mention terrible service. I've filled complaint with the BBB at this point because it seems like the only way I'll get my $6k couch repaired. Not to mention they've laid off half of their service staff in the last couple of months, just avoid this place like the plague."

"Sharolyn was GREAT to work with. NO Pressure- Plenty of Personality- VERY Helpful and Kind. Great Customer Service and Displayed Great Appreciation. Tks Johnny"

"I went to the Baton Rouge store and Mrs. Sharolyn was my sales lady. She was so helpful every time I went in there. She was patient while I was deciding which furniture fit my needs. Thanks Mrs. Sharolyn you’re the best!!"

"We finally got the perfect Sectional Sofa set from American Factory Direct Furniture store. We had the perfect Sales Consultant, Ms. Sharolyn Haynes, who was very professional and knowledgeable. Thank you Ms. Haynes, we couldn't have made our decision without your support. Val &Stephanie Baheth."

"We purchased several pieces this past May. First the showroom is very beautiful. The selection is huge. Our salesperson was Sherolyn I have to say it was like shopping with an old friend. She was fun, very helpful and knew so much about the products. The ladies in the office were wonderful. Thank you so much!"