Gonzales Tire & Automotive

"Bought set 4 tires on Jan. 26, 2025 for $1000,00 + $100.09 installation. For above truck. Berry happy with these tires."

"Bought a set of tires for my pick up truck. Outstanding customer service and competitive pricing. Mike explained everything regarding the tire purchase to avoid any confusion as to what I was getting. Their mechanic double checked for any issues regarding alignment, steering and tire balance to make sure all was done well. Strongly recommend this business."

"Got oil changed here only to go to firestone and they saw condensation in my oil. That was the original problem I asked them to fix but they suggested the oil change 1st. They should've saw the problem in the oil if they knew what they was doing instead of charging me $95 for the oil change and I had to get another a week later"

"My car was brought in May 27 ,2022 to buy 4 new tires.We dropped the car off for the install .The car arrived with 4 fairly decent tires & a flat spare,for a total of 5 rims & 4 custom wheel covers. When we picked up the car,it had no wheel covers,& the spare tire,& spare rim were missing. I contacted the manager to ask where the spare tire & rim were ? He said he didn't know,but,would find me another rim & spare tire. All the wheel covers (6) months old were totally damaged. The installer put heavy wheel weights on the outer rims,& tried to hammer & force the wheel covers on over the heavy, wheel weights, damaging all 4 wheel covers. The car was brought back 2 more times,& nothing but excuses,& broken promises to fix the broken & missing items. I called the president of the company,with no return call. $650.00 for tires,broken wheel covers,& a missing tire & rim ! I am in the process of disputing this with my credit card company,& writing the BBB . Don't buy tires from this company !!!! I would have posted a zero rating,but,that was not possible ."

"Listed as an authorized Nexen tire dealer on Nexen's website, but upon my arrival denied having any knowledge of any warranties on Nexen tires or even how to file them. Keep in mind I have a legitimate tire warranty claim. Have original proof of purchase from less than a year ago and tire has plenty of treadlife left. I told the employee that Nexen warranty department said all you have to do is be on the phone with the dealer, the customer, and the nexen warranty and its super easy form you fill out,b ut he denied any knowledge of that nor that they do that. He even confirmed the owner said they are a Nexen authorized dealer, but will not assist in any tire warranty claims. Moreover, I have a nail on the very edge of the inside of my Nexen tire and the employee said that it is repairable, when I know from working in service at a dealership, that you never repair a nail on the very edge of the tire due to safety/liability reasons. Rear wheel drive sports car which by nature already have slight camber from the factory make repairs even more unsafe. Finally, even when I opted to just pay for the tire since I didnt have time or the patience to deal with the warranty situation, I was told that they can't help me b/c it is a 30 series tire. Keep in mind it is a 285 30 tire going on a 10.5 width rim. Everybody knows that is a walk in the park. Imagine walking into a car dealership and the business not willing to help you b/c they don't have any knowledge of it or want to do a warranty claim on your vehicle that they sell. Part of the reason why you bought the product was because of the warranty. No different."