Sentinel

"When I booked this hotel it was advertised as 5 star but there is nothing 5 start about this place. Check-in: On arrival the bellhop was great but the guy at the front desk was rude. Bellhop asked the guy at the front desk politely what room I was in so he can take our bags up. The front desk was on a power trip. He refused to give the room number, left in the middle of check out and made the bellhop wait holding our bags. Very awkward exchange and turns out that the valet and bellhop worked for a 3rd party company. Room: Building is old and you could tell by the elevators, hallway and rooms. Rooms were small but nicely furnished. Room Service: The hotel advertised room service so I called multiple times to order but no one picked up so I went downstairs. Front Desk says only thing available is grilled cheese! I was hungry so I ordered it and went back to my room. I find out 45min later they're out of food! I ended up having to DoorDash. To make matters worse, when I went down to get my food I had a confrontation with some drunk guy at the bar in the lobby (adjacent lobby bar turns into a club night). Check-out: I thought things couldn't get worse but it did. I went to get my car from valet and my car was vandalized!!!! Hotel claimed no fault, only offered me to reimburse parking (which they never did) and never apologized. Do yourself a favor and never stay at the Sentinel. I should've stayed at the Nines."

"The room was comfortable, clean, and quaint with a giant terrace and beautiful views. I really enjoyed my 2 night stay. The staff makes this place amazing. You are always greeted kindly, accommodated, and anytime i asked staff about the area, i was met with friendly smile and lots of info on where to eat, where the park was for my dog, and the best shopping areas. Betty was especially kind and friendly everytime I saw her. She loves her job! And it shows. The front desk/valet is also vedy friendly. This was a much needed restful stay. The hotel is clean and quiet, even when busy. Thank you, if I ever come to Portland again, I will stay here!"

"As the owner of Your Perfect Bridesmaid (a local wedding planning company) I have had the good fortune of working with The Sentinel many times over the past 16 years of coordinating weddings. Each time I have admired their beautiful event spaces, outstanding food, and wonderful customer service. Yesterday however completely blew my mind. A quick story: It is the day of Portland's 2024 Snowpocolypse. We had a wedding scheduled to take place about 20 minutes away, but we had the wedding party and their friends and family staying at The Sentinel because they are so amazing to work with. The groom wakes up on his wedding day and decides, "can we just have the wedding here". His goal was to keep the guests from having to go out in the snow. Planning a wedding usually takes months. But thanks to unparalleled service at the Sentinel we completely moved the wedding to the hotel, worked out layouts, a new catering plan - - everything in just an hour. To say that the Sentinel went above and beyond doesn't scratch the surface. They saw someone in need, and the moved mountains to help. You don't see that level of service any more and I am eternally thankful. To the entire team who stepped in (at the very last minute) to give this couple an incredible wedding day - thank you!!"

"We booked the Parlor Suite here for our anniversary night out, we were very excited, and the two people at the front desk were both very nice and professional. We got up to the room, and we're so disappointed to find that the room was filthy, dusty, cobwebs, and stains everywhere, broken blinds... It was really bad, especially for a "4-star" hotel we were paying over $400 for one night at. We went back down to the desk, explained the condition of the room, and explained that we needed to move. Again, the gentleman was very professional and apologetic. He moved us to a different room, and we went up and were immediately greeted with the smell of cigarettes. The cleanliness was better than the first room but was still not good, with stains on the ledges, peeling carpet, dirty bathroom sink. We went back down to the front desk and just explained that we did not want to stay there. We left and ended up going across the street to the Hyatt... booked a beautiful CLEAN king suite."

"What a beautiful hotel in a great area of downtown Portland! Sadly, the lack of cleanliness and upkeep made us wish we'd stayed elsewhere. We reserved a corner king suite, which was spacious and seemed lovely on entering. Soon we spotted layers of dust on the bedside tables and dirt on the mantle. While our sheets were clean, one of the pillowcases was threadbare and had a tear across the middle from wear. When we were about to shower, we found a dirty washcloth draped over the shower bar. The staff themselves were efficient, friendly and very helpful. The bar was wonderful, and their vegan food was delicious. However, after seeing the lack of care and cleanliness in our room, we won't be back, and do not recommend this hotel."