Aqua Rec's Fireside Hearth N' Home

"12-30-23 Congratulations! You are a co-winner of this year's lump-of-coal award for poor workmanship and customer service. Purchased a fireplace insert at the Puyallup Fair. The initial install was done quickly but with issues. The fan plug exits the right side of the unit while my outlet is on the left. At the fair I asked about it and they said all you needed to do was pull off the front cover swing the power cord over. The "trained" installer swung it around the back of the unit and it wouldn't reach. I had to instruct him to remove the cover and route the power cord internally. They had to measure and order a backing plate and they left after they did this. I went on the roof to look at the craftsmanship and was dismayed to find bits of sheet metal and screws on my new roof. Plus the hand made chimney cap was a piece of junk. I called Rick to tell him about this and he told me they would fix it when they came back. Unfortunately the same 2 guys came back. When I told him that I used to bend sheet metal for a living and their work would not prevent water at a future date from entering, he replied that the sealant they used would last "forever" (no sealant lasts forever) and that I should have made my own chimney cap. Not a customer oriented person at all. After they left I found that they had drilled vertical holes in the chimney liner and put screws in there and cracked the liner. Before they left the "qualified" installer said that if it leaked to call them. Then he gave me a bill for another $329. I told him I paid in full at the fair and I would not pay this additional charge (it was not noted what it was for). I will not refer any of my friends to this company to do any work on their property."

"Best people to work with. Knowledgeable and friendly. All my spa needs handled easily."

"Great service and friendly staff. Give them a water sample and they'll give you a recipe and sell you the correct chemicals for your pool or spa"

"Kelly has been extremely helpful and knowledgeable about our new pool experience. We will definitely be a life time customer."

"Aqua Rec came through like a champ! They were the only company who would repair my model of propane stove in a pretty rural location. Corey was amazing start to finish. He even cleaned my stove! 100% would request Aqua Rec for my service needs."