Capital City Grooming & Supply

"A Severe Lack of Professionalism and Courtesy Mars Pet Store Experience My recent encounter with this local pet store was marked by unprofessional behavior and a disconcerting lack of courtesy. I initially contacted the store to schedule a grooming appointment for my dog, which included both a bath and a haircut. However, the situation quickly turned sour when the manager inaccurately insisted, "He said bath only." The manager's tone insinuated that I had been dishonest about my dog's grooming needs, which was far from the truth, and I don’t even know why I would lie about something like that. The manager, an elderly lady who I was informed had hearing difficulties, had initially taken my call. When she struggled to hear me amidst the store's ambient noise, she yelled at her staff, "I can't hear him, keep it down," and then asked me to hold the line. Subsequently, another staff member took over the call and continued with the booking. However, when I corrected their assumption that I had requested a bath-only service, this second staff member also adopted an antagonistic tone, implying that I had disrespected the "70-year-old owner with hearing aids." The hostility escalated to a point where I felt it best to seek out a different pet store. In response, the staff member became even ruder. I do empathize with the challenges that come with customer service, but there was a distinct lack of professional tact in handling a simple miscommunication. If you resort to accusatory behavior instead of acknowledging a misunderstanding, I must question whether customer service is a suitable field for you. In conclusion, I was left with a bad impression of the store and a firm resolution not to return unless the customer service improves significantly."

"My golden retriever always comes back looking perfect. They treat her right. I've taken my pup to other groomers and they butcher her fur. I simply stopped looking around and stay with Capital City Groomers."

"The groomers are experts at their profession and they take exceptionally good care of the dogs entrusted to them for grooming. It is clear that they love the dogs they groom and they know how to make them look and feel their best. I have taken my dogs there for years and have never been disappointed. These are people you can trust."

"I wish I had read the reviews before scheduling an appointment. The prior 1-star reviews of this business are absolutely accurate. Is scheduling hard? Yes. If you cat isn't a prior customer, you won't get an appointment. Is the lady that manages the front desk rude? Absolutely, and unnecessarily so. Did we arrive on time for our appointment? Yes. Did our cat get groomed? No. 3 hours after our 10am appointment, she still hadn't started grooming our extremely docile cat, and they couldn't tell me when she would be done. During that 3 hour time, I went for a walk around the neighborhood, only to return to my car to find a nasty note from the business stating that I was not to park in their parking lot and that they had my license plate number and that if I did it again they would have my car towed. This parking "rule" is not posted anywhere in the parking lot, and we were never informed by the business that we could not park our car in their parking lot while our cat was begin groomed by them. In the end, our cat never did get groomed. I just took her home, ratty fur an all."

"Wonderful service everytime. Brandon was my groomer this time and I found the work flawless. My dog always comes back happy and is excited everytime we walk up to the salon. Also carry the healthiest dry food available at a great price."