LOFT

"I've gone to this Loft location for many years but have seen a definite change that is very concerning. The past year, every time I've gone in to this location no one greets me, they don't ask me how they can help me when I wait at the counter, and overall treat me like I'm invisible. I'm Asian. I've noticed that the sales people greet other (White) customers, but not me. I didn't mention this to my mother, also Asian, and she let me know she's experienced the same. Will definitely be avoiding this location and Loft in general unless they can make changes - this behavior is disappointing and unacceptable."

"Drove my mother, who is an elder Asian woman who is not fluent in English, to make a return from an online purchase that was too big for her. The woman who helped us, named Jasmine (black hair, said she just turned 48) was especially rude to me and my mother and hostile when I asked her a simple question of “are smaller sizes in stock?”. Through the entire process, it made me and my mother uncomfortable, but we gave her the benefit of the doubt. We shop around and I notice her attitude switched an entire 180 and is extremely nice to the multiple white women that were helped after us. The racial profiling was quite rude and we as consumers should never feel belittled just because we return something that does not fit. Do better Loft. Do not let Jasmine or any other employee treat me, my mother or any other consumer be treated in a hostile manner just because of her ethnicity."

"Not impressed with this loft store. Went in to return an order a little while ago and the lady wasn't very nice. Loft in general doesn't like people to make a return. Sorry but I'm not keeping clothes that are poorly made, fit bad or are not flattering on... who would. :( hopefully in the future is a better experience."

"I just went in to Loft at the Clackamas town center to look for slacks to wear to my new job. For reference, I am about 6’0” tall, and I have looked everywhere for slacks that fit. I came in today and the women that helped me out were so kind, looked up every single pant I tried on to ensure they came in talls, and took the time to point out pants in store that ran long. I am very happy with my experience and will definitely be back the next time I need business casual wear!"

"I've shopped at Loft for years, but they recently closed all of their physical store locations within a 60 mile radius. As a result, I can only order/return online. Their 30-day return policy (which starts the day they ship the item) makes it nearly impossible to return anything and receive a refund. I've been trying to get a refund for several items I had to return for 2 months, and they keep saying they screwed up, wait another 30 days for the credit, etc. Too bad their online ordering system and customer service is so impossible. I won't be shopping here again."