Sears Appliance Repair 18600 Alderwood Mall Parkway, Lynnwood, WA 98037

"Aidan paid lots of attention to the little details, worked cleanly, quickly, and efficiently. He made me feel like he knew what he was doing and cared about doing the job correctly. I would be very happy to get him again next time we need service."

"The “customer service “ agents are out of India.. they can barely understand English and the background noise of all the other representatives makes phone calls impossible. I TOTALLY understand why Sears is going out of business. I called Judd and black, and a wonderful human named Ryan answered the call in one ring and got my part ordered. Don’t waste your time with Sears."

"Ron was our tech and assessed our issue. Ordered parts and we await the repair. Tech was very professional and personable. He had a wealth of knowledge. I hope he does our repair."

"Work done was satisfactory . A window of 8 to 5pm was given with estimated time of arrival around 2pm in the schedule. However, no one called or texted and we were left waiting. Around 4:30 pm , chatted with scheduling and got them to change date and time as I had an appointment. I left the house and around 4:55pm received a text saying technician is on way. Fortunately my son reached home at same time and the work was completed. The window of arrival is very large(entire day). However the technician did not connect at the approximate time of 2pm nor informed of any delays. Please understand people don’t have the entire day especially Saturday, waiting for a call or text. Time of approx arrival should be respected (or updated) which was not done."

"I have used Sears many times. This time I was sent a tech Blake. 1st visit, he was rude. Then I told I had to order my own part, so I did. Same day I scheduled my appointment to fix my washer. Blake cancelled right before he was to arrive at my house. " He got sick". I was his last appointment. Then it was rescheduled. He did not show up but 10 minutes past my appointment time I received an automated text that the appointment was canceled. He never even called me. Then I rescheduled again and requested a different tech, and they reassured me I would get another tech, but no Blake came. He never apologized for the 2 times he no showed he just went in to fix my washer. He then told me he couldn't not plug it in to check it, but it was fine. Any problem to call and left. When my husband plugged it in it did not work. My husband opened the washer and realized Blake never plugged in the cables in the front of the washer, so it had no power. Blake the technician was the problem, I have never had any other issues with Sears repair in the past! One time is one thing but 4 times, that goes to show that it's the person."