FloHawks Plumbing and Septic

"They pumped my tank in Nov. It was grossly overpriced compared to my other service provider who charges me 1/3 of the cost but I went with them because my property manager said everyone was booked and couldn’t come out right away. But then it overflowed in Jan (2 months later) and I had them come out again thinking it might be under warranty. I told them to call me (owner) for whatever issue but instead they got the ok from the renter. Yes they did call me the next day to tell me they were sending out an electrician but I had assumed it was all one “service” since they never called me the day before. They did send me an estimate to replace the septic tank which I thankfully declined because the people I normally go to charged me $2000 less!! So I feel like I should not have given me 2 bills since they didn’t get the ok from me but from the renter. Of course they disagree. But I will NEVER go to them again and neither should you. Beware!! They charged me $1500 for a pump (normal for me is $500) and to replace it, they quoted me $3400 (and I went to my normal company who charged me $1400). they are definitely OVER PRICED. Don’t say I didn’t warn you. You’re welcome."

"They’ll charge you $149 to dig a hole that only took my partner & I 15 mins to dig.. Unfortunately, I had 2 covers to my tank which had slipped me only having had it serviced once before; so I had to last min add on a $149 charge for 15 min worth of work but felt too bad asking them to come back (they already charge you $225 for the first 30 mins just being there...). I had an original app time of 12-5, letting the agent know I had prior obligations at 10, anything after 12 should be fine! 2-3 weeks later, at 8:55 I get a call saying they’re arriving within 30 mins, call back to confirm my app. I was assured I didn’t need to be there for the service as long as I had a card on file (I didn’t). I put one on file & decided to let them come early. I happened to be home upon the contractors arrival trying to leave for my app, in which I had 2-3 interactions with (I wasn’t supposed to be there?), 10 mins before needing to leave. After discussing charges with me present, I was charged an additional $27 that wasn’t ever discussed after I had left. The only reason I wouldn’t give a 1 star is they seemed awfully available for business, wonder why."

"Absolute horrible service, they called the day of my appointment and asked to push it back a day, then scheduled a follow up repair and never showed up for it. Never bothered to call and let us know, it wasn't until my wife called that they told us they had a technician call out sick and they would call us back if they could get the repair done that day. NEVER called back so we called the following day needing it done as soon as possible because we are trying to list the house and surprise surprise they won't do it on Sundays even when it was supposed to get done the previous day. This is all not to mention the fact that the first appointment we had scheduled for the septic drain the guy who shows up says he can't dig to look for the septic drains due to a medical problem so my wife and I are digging for this guy. Wouldn't be a problem if they had just asked ahead of time whether the lids were covered or not so they could send the appropriate technician. Man I don't even like to write reviews but this company was really bad."

"Steven Repaired my septic alarm system, he explained what steps he will do to fix the electrical issues. Results were excellent and I am very impressed with his Customer service. Steven was transparent with his work and Safety, I am sure that he will treat you the same. Thank you Flowhawk, I hope that this review will help you understand the issue and continue to service customers with excellent customer service and care."

"Tom from FloHawks was awesome. He showed up on time, was very knowledgeable and figured out our issue quickly. Highly recommend Tom at FloHawks. Customer service is everything and We will never use another provider as long as FloHawks is around. Thanks for the great service. The Daugherty’s"