Jared

"Got my necklace chain repaired one week ago, already broken in the same spot. I will now have to drive 5+ hours round trip if i want them to “repair” it again, sales rep told me they could ship me a new chain if i PURCHASED one, but wouldn’t send me a replacement under my warranty. ** Edit 3/13 I have now called this location FOUR times since the manager replied and have been told he is “out” every single day since. Clearly employees are either covering him, or they just don’t seem to have any management around"

"I have a complaint. I had a negative experience with Chris at the Tukwila store on Sunday 2/25/24. I came in for my ring inspection. I have always had both my wedding band purchased from Jared and my engagement ring from a different jeweler inspected and serviced (if needed) by Jared in Tukwila. I have been a customer for nearly 14 YEARS. Jared Tukwila is the only place that has serviced my rings. I was told by the first staff they would service my engagement ring for two loose stones for $99. I have had this done several times over the many years I've been a customer. I was waiting for her to process the service order then Chris said they wouldn't be able to do it due to damage on the under carriage. I was shocked. I was very upset about being told this. He didn't seem to care and just said “Sorry”. The damage he was referring to has been from getting my ring serviced at Jared. Jared did the damage. Since I'm not a jeweler, when I noticed dented sections on my under carriage in 2022, I assumed the best, that it was normal to occur when repairing. He said they need to be able to guarantee their work and couldn’t service tightening two diamonds because of the damage in the under carriage (caused by Jared repair services over the years). And like I mentioned, I didn't think much of the dents left on the under carriage because I thought it was normal for the repair, perhaps. Little did I know it would become the reason for refusing service. As I said, it didn't occur to me that the damage was even damage at the time, as I am not a professional jeweler. I noticed the slight denting, but since Jared has always serviced my rings, I trusted the workmanship. I've since had several inspections and I was told, no issues with my ring each time. They would clean it and see me six months later. Even their customer service chat said “Are they looking into providing a resolution? This sounds like something they can work with their design center on quite easily to have done.” There was no effort on a resolution for repair, nothing. The real apology would be making right on the situation."

"Aimee is the gal to talk to when you’re looking for an engagement ring! She was thoughtful and made sure I got the one that I was looking for. She walked me through the whole process and I didn’t feel pressured or pushed into something that was just “ok”. I’d recommend her any day for my future purchases! Thanks again!"

"Great experience at the Tukwila location. We were greeted with smiles by all the staff. Our questions were answered fully and neither my fiancee nor I felt pressured in anyway. Walked out with exactly what I wanted."

"My fiancé & I came to Jared looking for engagement rings for me, and Chris was PHENOMENAL. He was super helpful, made us feel we could take our time, answered our questions, and helped us create our own ring. Didn’t pressure us for anything expensive, and showed us what we wanted rather than just pushing things to us. The atmosphere was amazing. The other workers were pleasant and said hi even though we were working with Chris. Everyone was welcoming and it was the best experience I could’ve imagined. We definitely will be coming here for our wedding bands. Thank you, Chris!!"