Pandora Jewelry 4502 South Steele Street, Tacoma, WA 98409

"I shop at pandora on a regular basis and I've always had a great experience. Hannah was my sales gal this last time and she was so sweet and helpful. Overall very pleasant experience."

"I came in for a return and both of the workers did not look like they wanted to help customers out. The manager is absolutely horrible, please hire a new manager and get one with good customer service!!"

"Horrible. Less than -5 stars. I went in today 09/07/23. I placed an online order earlier today around 6AM. I went to pandora around 1:30 and when I walked in there, there were 4 store associates and everyone was helping someone. Mind you when I walked in there was no “hi, we will be right with you” nothing, nada… the whole time I was there. While I was standing posted by the pillar another lady walks in AFTER me. So I continue to walk and browse because I understand that they are busy. One of the store associates frees up and helps the lady that came in AFTER me, so I was like ok; now I am heated because the fact that you didn’t even acknowledge us when we’ve both been waiting for 30 plus minutes than blatantly didn’t ask who needs help first or was here first is insane to me. So a few moments later the gal that has a trainee with her helps me, I then go up to the counter and I said “So is it normal to not greet your customers ?” And she said “we were really busy” but she told me she saw me come in, but as a person in customer service still didn’t want to acknowledge me. And I said “and then insist on helping the lady that came in after me” and she kept apologizing and I for one don’t care for an apology. She kept preceding saying “we were busy” and I said “that doesn’t stop you to look up real quick and great a customer and tell them you will be right with them” and she goes “well I don’t want to be rude to the customer “ but it was ok to be rude to me a CUSTOMER! Then she had the audacity to look at the trainee and say “how about you greet the customers when they walk in” but her attitude to me was like I was in the wrong but clearly you sense that I am right if you stated that to your trainee. Next, the lady and I that walked in after me had thought it was her fault and I told her “No, I was going to let you go before me, that isn’t the case, the case is how their customer service is” and the lady precedes to say “yea, I was sitting here for a while” and I said “and no one greeted you, right ?” And she said “No, not at all”. The manager speaks to me afterwards about the same thing and she offers an apology which again I do not care for, and while that’s happening the girl (yes, girl because someone that acts like that is not a woman) takes the item I’m buying to the cashier while I’m speaking with the manager and I believe she’s telling the woman the helped the lady before me about the situation and that lady precede to say something across the store to me about how that lady walked in first….. ok, you know because you saw everyone walk in and again that’s not the case, it’s how you’re treating your customers. We come here for a nice experience because we are spending money for items that are not cheap, I see why my sisters husband drives up north to shop for his pandora items because at the end of the day it’s more than customer service, I didn’t care for an apology because how you treat your customers or civilians shows your character and clearly everyone in there does not know how to communicate or do well at there job."

"Recently had a bracelet purchased for me in 6/2. It broke off my wrist 8/14. Barely two months with an expensive tennis bracelet. I go into the store so they can fix it/replace it (because why wouldn’t they be able too) and the stores sales lead (Mary), and a middle aged store associate tell me there’s nothing they can do because “it’s a tennis bracelet and anything could have ripped it causing it to break” and “there’s a jewelry repair shop in the mall you can take it too, or you can just buy a new bracelet” why would i buy a new bracelet when they refuse to help me out with this bracelet I’ve barely had for two months. Extremely unhelpful, i immediately called corporate upon leaving who explained i have a one year warranty and all i need to do is send back the bracelet to get a replacement and how sorry they were about the store associates. Shame on Mary and her store associate for not giving recommending the proper service and being absolutely no help. Definitely will not be shopping at the Tacoma malls locations as they fail at customer service and resolving situations with their jewelry."

"I bought my 5 year old this Pandora Bracelet in October 2022. Since she’s had it the clasp would open at least 2 times a day. Today after 7 months, I finally had time to take it in to get it fixed. The first person I spoke to advised me that there was no warranty. It looks like wear and tear. The bracelet is not meant to be worn everyday and there are too many charms that’s why the clasp won’t stay closed. I told her that this was happening right when we got it home to my daughter when there was only a couple of charms. She also mentioned that they are not meant for kids. I asked her then why did they have a size that fits my tiny 5 year old. She’s went to say it would fit her. Yeah if I was a 100 pounds soaked and wet It’ll fit me too. I asked for the manager and I got Liza, the assistant manager. Gave me the same information. She clasped it and wiggled it and it came open and still told me it’s not under warranty defect. Then she condescendingly ask me why I waited 7 months to come in not once but twice. I was frustrated and told her I’m a VERY BUSY WORKING PARENT and that her question was uncalled for and I didn’t appreciate her tone. After getting no where she recommended me to go to Southhill Store in Puyallup because they might be able to warranty it out. Why she couldn’t warranty it and recommend another Pandora was were I lost my cool. There is 1 year warranty. My daughter climbs to go down the slide an it unclasps. She’s not rough with her things. I asked for the store managers info and she told me to GOOGLE IT!!! I stood my ground an waiting for her managers number and corporate. At the end of the day it’s not about the money. The way I was treated and not backing up a warranty."