PetSmart

"Aside from the fact that the dog treats I bought there were due to expire only two weeks after I bought them I am giving this location a 1-star review because of the following occurrence: I ordered the "Top Fin Clear Vivid View Aquarium" online and for whatever reason it arrived missing the lid which, since this is a kit, also has the light and filter for the tank integrated into it. I took it into this location for return/exchange and it would've been no big deal, annoying but stuff happens, except that while I was exchanging it for a gift card the manager seriously tried to lie to me with a straight face and tell me that I was lucky he was helping me at all because I probably stole it and kept it because people are ...stealing the lid in order to keep the integrated filter that is in it?! I could've bought/understood that story, because people are wacky and cheap, but not with this specific product and how it is designed/made, haha. I guess he either doesn't know the product and/or aquariums well enough to understand that he was suggesting people are... I don't even know... duct-taping or otherwise weirdly rigging a large awkward piece of plastic on top of their tanks in order to have a relatively mediocre and very small filter for their tank instead of just using the tank it is made for and fits perfectly in OR he just thinks so poorly of all of his customers that he really thinks he can just make things up to excuse his reluctance to deal with having some marked out inventory count against him for some internal metric and I wouldn't know enough to know any better. I've worked retail management myself for years and this doesn't pass the smell test because this whole kit cost under $60 and nice filters by themselves can cost multiple hundreds of dollars - if people are going to steal stuff they're going to pick the very nice, very expensive filter that is easily positioned in any tank and can just be slipped into a backpack. They aren't going to buy and then take home and then try to return an entire tank kit for a filter that isn't very good, only would work for the absolute smallest sizes of tanks, doesn't cost very much, has absolutely no resale or trade value, and is literally an inseparable part of a lid that specifically only fits on this *one* tank - it's similar to someone coming back to McDonald's and asking for food to be remade because your burger was actually missing the patties and the manager then getting mad at you and suggesting you stole the patties out of it and going on to claim that it's a very common situation for people to buy a McDonald's cheeseburger, remove the patty and then try to return the burger to get money back since the patty is so good people want to take it home and BBQ it like a T-bone steak without paying for it! LOL give me a break. So, the 1 star review is for that bizarre addition to what could've just stayed an unfortunate situation where the reality is that I made a purchase but never received a working/functioning product with all of the included components that I paid for - and then the management at this store location "managed" to make that experience even worse and more distasteful. Bizarre and silly enough to be borderline outrageous. Go to the Gig Harbor Petco instead, at least they either aren't this dumb or don't think you are."

"Alicia at Gig Harbor Petsmart is the absolute best! She is so caring, attentive to details, kind and personable with not only the animals but provides extraordinary customer service. She is such an asset to PetSmart and our dog, Midori just loves coming to see her."

"My cheap SunSun canister filter recently gave out, so I decided to get a Fluval 207 to replace it. I needed to make sure the inner hose diameter of the Fluval matched my SunSun hoses so I asked if we could open the Fluval in store to measure the hoses, and they were quite helpful with that. I did not inspect any other component, as this was a "new" product. Got home to find the power head had definitely been used. There is significant calcium buildup in the valves and all around the top, electrical tape around the cord, and a motor that rattles and barely works. Brought it back in to exchange, NOT REFUND, and was told that it's a manufacturer issue now and that I would need to contact them. Sitting here with a $150 paperweight and a call into customer service with a claim filed. Will update this review if the manager decides to make things right. Edit: took it to the Tacoma Petsmart after not hearing a word from management at Gig Harbor, listened to my experience and happily offered me a refund as they did not have the 207 in stock. Ended up buying from Petco and received a brand new product. Works perfectly. Big props to the tacoma Petsmart manager!"