The Home Depot,

5120 Borgen Blvd, Gig Harbor, WA 98332, United States

"Buyer beware! Do yourself a favor and do not use Home Depot for special orders. They are the most incompetent morons I've ever dealt with in my life. I waited over a month for three Windows to arrive. They arrived at Home Depot a week before I was notified that they were there. Once notified I immediately went to the store to pick up my three brand new windows. Once I got there, I was informed that one of the three Windows had been broken while in storage with their store. Of course I was upset so ask to speak to a manager. The manager, promised me that the window would be Rush ordered and that I would be notified the following day with a date of receiving. That phone call never came through. I called the store two days later and asked to speak to another manager. That manager promised me that they would relay the message to the person that was supposed to be ordering the windows and that that person would be calling me the next day. I never received that call. 4 days later, contacted the store and asked to speak to the store manager. I asked to speak to the person at highest in charge. I was told that this person was at lunch. I asked that the store manager contact me and left my contact information. The store manager blew me off and did not contact me either. There were three managers involved and not one of them bothered to contact me regarding my broken window that I paid for now a month and a half ago. Home Depot flat out does not care about its customers and flatly will not follow through and help you so you definitely will be making a big mistake if you rely on Home Depot for any special orders. F- all the way! Super disappointed!"

"Never had any issues. And it's location is perfect for all my jobs in the area... great customer service and very outgoing staff.. very clean and more organized than other locations. And never to packed, always a register available with not to long of a wait.. Good job."

"As a frequent visitor to Home Depot in Gig Harbor, WA, I've always known it to be a welcoming place for both humans and their furry companions. Today's visit, however, made me appreciate this store even more. The contrast between my experience here and at another local hardware store was stark. Unlike my recent visit to Ace Hardware where I was told in no uncertain terms that dogs are not allowed, Home Depot has consistently been a haven for me and my 3-year-old Labradoodle. The staff, easily recognizable in their orange aprons, not only welcome dogs but often have treats ready for them - a fact my dog can attest to with her enthusiastic sniffing! What truly sets this Home Depot apart is the genuine warmth and inclusiveness they extend to all their customers, regardless of whether they walk on two legs or four. Whenever I ask my dog if she wants to go to Home Depot, her excitement is palpable - a testament to the positive environment the store has created. I didn't fully realize the extent of Home Depot's kindness and customer-friendly approach until today. It's clear that this store not only excels in home improvement supplies but also in creating a welcoming and inclusive atmosphere for all its customers. For any dog owners and home improvement enthusiasts in Gig Harbor, I wholeheartedly recommend Home Depot. It's a place where you and your four-legged friends can feel at home."

"I’m giving this store a 2 star review because over the course of 6 years shopping here, it is without fail that every single time I’m here I need a handful of things and can’t find something because it’s not on the shelf. App will say they have plenty but it’s still in overstock somewhere. I even brought this up to the manager directly and was just met with canned customer service responses. Stock your shelves please. Furthermore, I cannot stand just having carts and carts of product in the aisles. Put the stuff on the shelf and don’t make your customers walk around it. As the consumer I shouldn’t have to walk around obstacles to find what I need."

"I have always had a good shopping experience at this location. Friendly staff and that includes the cashiers as well. I always require assistance because the product brands and various quality items within the brands are vast. I have put my trust in the department clerks and have never been mislead. I always do hours of product research before going to the store and you know what, the staff has always been helpful. I don’t discuss anything except my needs and I have let the knowledgeable staff lead the way. I do really appreciate the opportunity to shop here. Great Work and hard working workers enhance the shopping experience."