Home Services at The Home Depot

"I recently had 3 doors I'd purchased through Home Depot installed by Kraft Screens and Window per the recommendation of Mike in the Door dept. Mike arranged the install, Kraft called me to set a date and time. The installers were at my house earlier than the time I had requested. I am beyond happy, the installers did such a beautiful job installing each and every door. 2 exterior and 1 fire door...and I am picky. They cleaned up after themselves. They were professional, friendly and even put the doors into my pick-up per my request so that I could pass them on. Thanks fellas for a job well done."

"Keep flaking out on delivering my refrigerator- it's been almost a month now. They were supposed to come today but pushed it back again and said in a week "at the earliest," meaning more than a week. They left multiple voicemails last week saying it was coming then and then they never showed up. When I called they said they didn't know why I got those calls and that it would be delivered today. It took me a long time to get an answer today on the time window and then they finally said they don't have it. They are offering me a discount upon tithe installation, whenever that's happening, but won't tell me what the discount is?? No thanks, taking my business elsewhere and I suggest you all do the same."

"Disappointed. Went to buy kitchen cabinets to add additional storage to our kitchen. Lady in cabinet department talked down to us like we were stupid. Was not helpful at all. Would rate no stars if you had that. Will buy cabinets somewhere else."

"Horrible customer service from this store! We placed an order for vinyl that was supposed to take 7 to 10 days to arrive. Eighteen working days later, I called to find out the status of our order and was told it was in. It would have been nice if someone had called to let us know!"

"On Wed of this week, I had my condo measured for new flooring throughout. The measure went fine, but that's the last thing that did. After receiving my quote via email, I went into the store to finalize the purchase. The clerk, a young girl with absolutely NO clue about flooring, simply couldn't find my quote. I waited...and waited...and waited. Thirty minutes later she finally prints off a copy of the quote. I had questions about it and needed to pick a trim, but she couldn't have been any less helpful, nor could she have moved any slower. She finally called someone on the phone and then handed the phone to me to ask my questions. The fact that I was still sitting there after all of this incompetence still amazes me. There was a discount offered if the purchase was completed with a Home Depot card, so I applied. Strangely the computer she was having SO much trouble with, suddenly worked perfectly when it came time to apply for credit. She still couldn't get the troublesome computer to accept any additions to my quote, so she couldn't add the trim strips I had just picked out. Still, I waited. Another 30 minutes passed and I asked her what was happening. She was staring at the screen and occasionally keying in some info. She told me she was hand-entering my five page quote and it would probably take quite a while to complete. In the interim, she mentioned that despite paying for my flooring and scheduling the delivery, she couldn't schedule me for the actual install until AFTER the flooring had been delivered. She then told me they were currently scheduling for four weeks out. By the time my flooring was delivered (2 weeks), they would be scheduling my install for at least SEVEN weeks from the date of the measure. The biggest home improvement store in the nation and you can't hire enough people to provide any better service than that? After sitting in the store for 90 minutes, I left without completing the transaction. I simply couldn't wait any longer. Getting some flooring installed should NOT be that big of a deal. Home Depot has not only lost a flooring customer...they've lost the rest of my business as well. Ridiculous!"