Diamondline Delivery Systems, Inc.

"Such a bad delivery company. The driver through my $3000 mattress on the middle of the driveway in the pouring rain. I’ve been contacted with them and the service is so so so so bad. They don’t directly answer your questions. The problem is still not resolved."

"Poor customer service. Committed to deliver a shipment, confirmed the date and time, then some manager called on the day it was expected with ridiculous and dishonest excuses about why it would not be delivered when promised. Finally I had to send a moving truck to their warehouse to get my shipment. At the end of the day, a nice woman called and apologized about her male co-worker's poor choices and communication. Sheesh. Of course the woman has to do the emotional labor of apologizing. Frankly, I was mad on her behalf, having to clean up that guy's mess. Wishing her the best. Her coworker, not so much."

"Easy to find, easy to maneuver, but they are slooooooow. Appointment time for unload was set for 11am. Arrived on time, provided doc right away but they are still working on my unload. It’s been 3 hours and my trailer is still 3/4 full."

"Man came into my place of work to deliver a pallet of boxes. He not only lacked respect for my office but any form of kindness towards me. I have received many shipments before and never had someone talk to me so disrespectfully without cause. I literally expected him to drop it off in the front as always because our door isn’t large enough to allow for pallets to come in. The thing is, I never asked him to do anything but was yelled at and talked down to for absolutely no reason saying “it’s not my job”. I never asked him to do anything but my delivery was thrown outside with absolutely no care at all for its contents. Boxes made of cardboard are fragile in wet conditions (this is Seattle). To make it worse, I never even spoke to him other than to say hi and to receive such hateful and disgruntled greeting is unnecessary. So disappointed in how this man conducts business and represents his company."

"Horrible service...Driver came up the driveway, made us sign for delivery, moved item off truck with a pallet mover and included 2 junk pallets the item was not even attached to. Did not remove 280 pound item from the jack, and required us to remove it in our front yard away from where it was supposed to dropped. Driver refused to take the junk pallets back and left, stating they are not a garbage removal service. Had the item actually been attached to the pallets (both of different sizes), I could see the argument. But the item was not attached and we got stuck with "garbage removal" costs.called the manager and they reiterated the same. So, why were we required to re.ove the item off their equipment and to accept their garbage? A half offer was made to pick it up if they got out this way again in our remote area. No date given for pick up. Will never use this compay again"