Elder Logistics Inc

"My delivery was scheduled while I was at the hospital for a medical emergency. I called the company to tell them to please hold my package until I call and let them know someone would be home to receive it. They told me they would hold it. They didn’t, they delivered it anyway while I was at the hospital, so I had a 6k dollar item sitting in my driveway for anyone to steal. The packaging was also heavily damaged. This company doesn’t care about anything other than clearing their warehouse space. Avoid at all costs. There are plenty of logistics companies available that actually care about the quality of their work."

"Delivery of a hot-tub: Rob (my delivery guy) was very helpful and skillfully unloaded it. I had received a text the night before, with a delivery window (that was off by about 1.5 hours because they were running ahead of schedule). I made sure to be around all day just in case of that. I had blocked off street parking with my trash-cans and car, so as to make it easier for the large lift-gate truck to park. The day of, I received another text as a 30-minute heads-up, That was extremely accurate so I was able to meet Rob out front."

"Their system will tell you an estimated time of arrival and it’s going to be at least 1-2 hours longer EVERY TIME! Absolutely absurd… they just expect you to meet the driver in the middle of a work day at their own leisure time… terrible customer service as well gaslighting the customer"

"Just had an excellend delivery experience with Leo. He was on time, super helpful with unloading an awkard package. We were a little stressed since we were told we were responsible for getting it off the truck and appreciated his help!"

"Once they have your package good luck getting it. If they schedule an appointment to deliver they may decide mid-route to turn around an go back without notification. Tracking? Good luck contacting anyone to find your order. This company is awful."