Old Dominion Freight Line

"Quick unload and friendly staff."

"You guys continue to excel at what you do. Deliver goods promptly and the service has been amazing. I've had 5-6 different drivers and all of them have followed instructions to call ahead. Couldn't be happier."

"I wanted to like them and use them for our small business freight needs, but this will not happen going forward and I recommend that you look elsewhere. They hit us with an "arbitrary charge" (their words) of $500 on top of the $500 that we were already charged to ship an item. Since they had already picked up the shipment, there was no way to change course. After speaking with three other freight companies, they all would have cost less than OD's original $500, which was reason enough to go a different direction in the future. Their "arbitrary charge" left us losing money on this particular sale, which is obviously not sustainable for a small business or anyone for that matter. Even after pleading with them to reconsider this absurd charge, they would not budge and demand full payment. Lesson learned and they lost a customer. Before choosing OD, make sure you do your homework as there are plenty of other good freight companies out there who are far less expensive."

"I think this is an excellent and professional logistics company. The staff are kind and good at their jobs, orders are properly tracked, and timelines acceptably met."

"I paid to make an appointment for this delivery to my business because I had to make sure my baby had childcare. They gave me a 4 hour window which felt like a bit of a stretch to call an “appointment” but I waited during this time. As the window neared the end I called to check on the status as I wasn’t able to extend my time at the shop. The customer service employee was extremely flippant and nonapologetic in letting me know it’s on the dock still and they can’t ever guarantee a time and the appointments are never guaranteed so it would just be here later? Very disappointing and makes no sense why they’d allow me to pay for an appointment when appointments don’t even exist according to them. Poor systems are implemented with poor customer service."