Morgan Transfer

"We had a fantastic experience with United Van Lines/Morgan Transfer. We moved from Seattle to Houston and reached out to several companies for quotes. I worked with Darin and he was incredible. He was responsive, detailed, transparent, and extremely friendly! He gave us great packing tips that saved us time and money. Once we signed on with United/Morgan Transfer we worked with Ashley as our Move Coordinator. Once again, another stellar interaction. Ashley sent detailed and helpful emails to prep us for our move and kept in contact with us and the movers as they were in transit. Our boxes ended up arriving a day late and Ashley immediately took the initiative to reach out on our behalf to file our claim for delayed arrival. We have had horrendous experiences with movers and this was a night and day experience. One or two of our items arrived damaged (unfortunate, but it happens) and once again, the claims process through United was fast and extremely fair. I can’t recommend United Van Lines and/or Morgan Transfer enough."

"I could write a novel how disastrous our experience was with Morgan Transfer. Both the office and moving crew were misleading and uncaring. The movers showed up late, left trash through the house, smelled like cigarettes, and deployed zero flooring and wall protection which resulted in damage to our physical house. Not to mention the large number of personal items damaged during transportation, which they force you to wait weeks for an inspector to visit and even longer after that to process the claim. The office staff was more belligerent than helpful and attempted to withhold information we were lawfully entitled to receive. Overall, a horrible company with zero care for the customer. Please, take warning and avoid making the mistake of choosing them for your move. You can hit me up for copies of my communications with them to see for yourself how terrible their customer service and care really are."

"Not a single part of our move from Seattle to Bend, OR was performed the way we were told it would be. Packing date was cancelled the morning they were supposed to arrive, but we were told they would send extra movers to help the following day. Not only did they not send extra movers, they were late and were still packing the truck well after midnight. While the packers were sorta trying to do their best, it was clear they were rushed and as a result they overfilled boxes leading to a lot of damaged items. They also didn't put anything down to protect the floors or walls until the very end of the night. No one at Morgan Transfer would return our calls on move day when we were trying to see where the extra help was. Or delivery date was pushed back multiple times, the last time because the driver wasn't rated to drive a truck that heavy and they had to send another driver 4 hours from Seattle before they could leave the weigh station. When the truck did arrive (days after our agreed BOL time period), it proceeded to leak gallons of coolant all over our new driveway. The two guys unloading the truck (again Morgan Transfer didn't arrange additional help like we were told they would) were the only stars of this process. Efficient, put down materials to protect the new house, clearly were taking their time so as to not damage our stuff, etc. This was our 4th professional move and none of them were handled this poorly, we always felt like the movers really were taking care with our stuff. Not so with Morgan transfer."

"This was a 2 day load and transport to storage in state. The crew on both days was excellent to work with. Very careful with our household goods, fun to work with and hard working. We had boxed everything first except for beds and some odd items and they handled those with great care as well. Darin did a great remotely done estimate that was on the money. Kim in the office handled everything efficiently and was friendly and very helpful. I would highly recommend them to anyone."

"From receiving the estimate, coordinating the move and the actual move, these folks were great. I didn’t have a single problem. The crew arrived on time, and moved me out and into the new place very quickly and efficiently. They stayed until I was comfortable with how everything was situated. If you aren’t using Morgan Transfer, you should haze yourself. The most unique thing about then is that they care about your stuff. Another local company that moved us here, did not care at all.."