Aqua Rec's Fireside Hearth N' Home

"Ordered at hot tub cover in early October. Mid-Way through December, still no cover at just get nothing when calling in. They say they'll call back but NEVER do. Finally I called the supplier and found out they didn't put the order in until over a month after we paid. Really pathetic."

"I actually should have put zero stars. They have no customer service, and judging from the reviews, I don't think they care. I waited all day for an appointment. No one showed up and no one called. I called a dozen times only to get their voicemail. This is not the first time this happened with them, but it will be the last. owned I"

"We bought our hot tub at the Puyallup Fair. We dropped cash and they said they would have it and deliver within 3 weeks. We still do not have a hot tub. Because they took so long I thought about canceling but of course a restock fee would be charged. We have called them multiple times. They keep jerking us around. Now we are into November and still not hot tub. They said they will call on Monday. They have stated they call before and never did- so I’m not holding my breath! This is beyond ridiculous and I wished we would have gone with someone better!"

"Had them come out for a quote for an outdoor fireplace, took over 1 week and 3 follow up calls to get anything back. I sent a follow up email to their operations manager Rick asking a few questions, and that was 10 days ago without a response. So I called their office and left a VM and three days later still nothing. Business must be too good that you don't need any additional customers...."

"I went in to ask about parts to fix my pellet stove. I couldn’t even get them to talk to me. They were all on the phone. One guy finally said she will be with you in a moment. So I stepped back not to be rude while she was on the phone. When I saw her put the phone down I stepped back up to the counter and she picked up the phone and started dialing another number. When I looked back at the other guy he turned his back to me. The customer service in this place is a joke. The only reason I went there was because I met a guy at the fair that was working for them. He was a nice guy. Made a good sales talk. I was like why not maybe I’ll just get a new stove instead of fixing mine. Not after today I will never do any kind of business with this place again."