Verizon 5178 Capitol Boulevard South, Tumwater, WA 98501

"I quit Verizon and went to T-mobile. I could not get any support from Verizon with my problem. Spent hours on the phone getting the runaround. Never was allowed to speak with a representative. The worst customer service ever!!"

"DO NOT DO BUSINESS with this store. GO directly to an Actual Verizon store. One of their Sales techs screwed up and applied the wrong promotion on my account. She wouldn't admit her mistake and they refused to do anything about it. Now I am stuck with a bill that is almost 80.00 more a month then it was. Always a mess when we go in this store. DO not recommend"

"DO NOT do business with authorized dealer of Verizon and go to the corporate store. The only one in the area is at Capital Mall. Take your business there! We went into this store with hopes of transferring one of our phones to a phone that we own. While there we were sent home with a quote that was too good to be true. After looking it over we headed back into the store to accept the deal. They gave us a copy of the promotional phone prices that we were supposedly eligible for and were beyond happy. We signed the promotional contract and then were told to just sign here as well. Without questioning we signed two times. One was the promotional contract and the other was apparently our new bill that was NOT the amount we agreed to! We left with our correct estimated bill quote and our promotional contract. Then our bill comes and is NOT what we agreed upon. They did a bait and switch on us! They were charging us double the agreed upon price for our new phones because we were foolish enough to just sign here. Luckily we called Verizon and After explaining everything they honored our contract we had left with. If we did not hold onto this piece of paper I’m Not sure what would have happened but grateful the “real” Verizon took care of us! This independent dealer is shady! Please take your business to Capital Mall where you will be in good hands!"

"Super fast and awesome service from my young but informative rep (who I must apologize to for not getting a name while there, but according to my receipt it was Ta-Kashi!) He didn't over sell, he listened to what I needed and gave sound advice on what device I should get. I walked out with what I came in for today, thank you!"

"Wonderful customer service!!! This team is so helpful and friendly, they took extra time to help with a phone issue and fixed an issue I could not get resolved when I called in directly to Verizon!"