Costco Pharmacy 27520 Covington Way Southeast, Covington, WA 98042

"My experiences here have left me frustrated, upset and discouraged by the lack of consistency and organization with pharmacy staff. I call for my refill and hope the person who answers doesn’t gaslight me and make me run in circles to investigate why my refill isn’t in the system. If I call back the same day and get another tech, it can be as easy as 1, 2, 3, and the refill is magically there and will be ready in 2 hours. This is the type of inconsistency that I experience. A tech named Tran who can NEVER find my refill in the system even when I ask her to please double check she insists my prescription isn’t there. I showed up in person to have a conversation with the pharmacist in charge by the name of Alex who stated he is not sure what happened but that he will get my refill started which does me no good if it’s a pattern of behavior here by his employee and not taken seriously."

"I like that the pharmacist double-checks my prescription after the staff rings it up. The lines are not as long as some of the other stores."

"What can I say. It is Costco. Nice and clean. However, parking may be a challenge."

"There are one or two techs who sound uninterested in helping. But my persistence works. There were some in the past who would would get loud on the phone to shut me up. One time a girl was mad at me, I don't know why. She would not talk to me. One time I called to say that I only take 3 months supply when they filled only one month. A Filipina picked up the phone and after hearing my complain, she turned to other staff and yelled, this guy (name) is pain in my you know what. I heard her before she hung up. Costco needs to set some ground rules for code of conduct."

"Worst Costco pharmacy ever. Every employee here today is unhelpful. My doctor sent my medication in yesterday for medication I require. This is not a one time instance. Every time we are here to grab a prescription, they claim it never came through, and are pains to work with. Every single time we have issues getting our medication. Even though my husband works at corporate we will not be grabbing our medication here anymore. You guys make it stressful, and painful. Zero stars. This has been an issue since February 2021 when we moved here. Get it together guys."