CVS Pharmacy

"Every month I have an issue filling the same prescription. They keep billing 60 tablets as 60 days supply instead of the correct 30 days."

"I made a vaccine reservation well in advance. I showed up on time and they told me they couldn’t do it because it was too late in the day and they didn’t have enough people! But they knew my appointment in advance, so why not have common courtesy to call and cancel the appointment? There were several instances recently as well where they didn’t fulfill my prescription automatically and I had to go in to the location to ask them to fulfill it."

"Went to pick up prescription at 1pm that got called in at 10am for girlfriend that just got all her wisdom teeth pulled. Gave us mouth rinse and said there was no record of anything else. He "checked" his other computer and the other 3 were magically there and said it would be about 30 minutes to fill. Got told 30 more minutes several more times and finally left just before 4pm. This seemed to be the case for several people there. She was visibly in pain and they didn't seem to care. To top it off, I had to call into work to take the rest of the day off for something that should've been in and out. I am never going here again."

"This location never updates the status of prescriptions so prescriptions always show as “in progress” on their app. If you call to confirm status the automated system pulls information from their system which is obviously not updated by the employees, so it also states that the prescription is not ready. If you go to the store in person there is a 50/50 chance it will be ready. They constantly misplace prescriptions as well. And you cannot choose to have prescriptions delivered instead because that option is only available for prescriptions that show as ready in their system. I have let them know about this issue a few times and have just been told “sorry we are too busy to update the status”. My insurance only allows me to use CVS so I am stuck dealing with these people. I am essentially being denied healthcare due to the poor management of this store."

"Had a prescription sent in at 2:10 pm. I arrive at 4:00. They have no record of it. Finally able to find it, and was told it would take 30 minutes to fill. I am coming up on sitting here for 2 hours waiting for 1 bottle of medicine. Also had a very rude teller the first time I came through. Frank is super helpful and patient though."