Costco Tire Service Center

"Not happy and disappointed with the service I got. I was told that the tire that had a nail in is not repairable and I need to get a replacement for it. They told me they will replace it for free but I need to buy the rest of the tires that I just bought and installed last year (they started saying the trim is below minimum etc... which I didn't believe). They refused to provide service unless I buy all tires and said this it's Costco policy when you have a 4x4 and for safety this needs to be done. Anyways, I went to another tire shop and in less than 5min they got it repaired and installed for me and said there is nothing wrong with the tires I have, just normal wear and tear. Called customer support the next day and explained to them what happened. They said they will open up a case to look into this and will get a call from management within 2-3 business days. It's been more than a week and still waiting. And just to double check if they were telling the truth, I took my car to Toyota dealership to inspect the tires, and as expected, all came back green and I was told I don't need to replace any. It was an obvious rip off that they tried to pull. I don't recommend Tacoma Costco tire shop on 37th st."

"I have mixed feelings... On the one hand, I feel like I get a good value and feel confident about the quality of tires and batteries etc. On the other hand the wait is usually so long! I had a 1:30 appt to have my tire sensors checked and the condition of my tires... I got there a bit early and finally asked if they could check on my car at 2:45 and it seemed it had been done but nobody called me. I would say I understand their extra busy before the holiday but the same thing happened last time. By the way I passed on the tire sensors which are $60 ea."

"One long single file line. Some young white woman cuts everyone and gets expedited service by the older bald white guy. She just needed to pick up her keys , as did I, so who cares. I went behind her and waited, assuming he would help me as well. Nope. After he’s finished with her, He looks me dead in my face and walks away. I politely called to him and he just kept walking away. He heard me, everyone in that tire center heard me. His co worker knew it was wrong because he literally stopped helping the customer he was with and got me my keys. Pretty terrible experience , I’m driving to puyallup next time I need service."

"Came to get my tires be rotated at my appointment time and date after all my new tires were installed for 5k miles of running. They told me it would take up to an hour. However, 1 hour and 45 minutes later, I did not see them call to inform me, I came to check, and then was told that my car "has not pull in yet and don't know when it can be done". I believe it could take less than 10 minutes for them to work on my tires rotation. I was late to pick up my kid. I walked back to check out the shop and was seeing empty slots inside, and there were workers just standing and enjoying their time. So, I then ask them to give me back my car key with no more waiting for the service. Horrible service."

"Extremely disappointed in the service today. I got in at 10am on 09/18/2023. My tires are a year old. Last few days I keep going down from 50psi to 16! It’s scary. I filled them last night at 8pm and they were low again by morning. Definitely a slow leak. I was second in line and within 10 min there was 8 people in line. One person at the register. I have an hour commute tomorrow and one car single mom. No empathy. 0 cares. No availability today and only one spot tomorrow evening. Yet the bays were empty and 3-4 service reps in the bays. For buying tires here, it’s the worst service at a tire shop I have seen. Currently writing this review at a local shop that got me in and isn’t charging me. I offered to pay because I let them know I didn’t get my tires here. What a sigh of relief. I cried. Care for my safety and can do attitude. I regret giving my business to Costco tire and from now on will stick to the local shops for good service and making sure I’m safe. Both discount and ss tire have been awesome!"